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2.6

Brandon clerk at front desk went and took my guest from the floor when I went out to my car because I was sick and didn't want to get anyone else sick. I had to come back in sick to sit while my guest finished work out.

This employee never makes eye contact, never smiles, never says hello and Talks fast and can never understand him. Manager should go through his Orientation and listen.

Also, legal contract states guest has to be on premises, I was on premises in parking lot. Legally in parking lot is on premises.

Reason of review: Poor customer service.

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Alwin Wso

STILL NOT RESOLVED AND NO FEED BACK FROM GYM OR CORPORATE MEMBER SERVICE'S.

MY FAMILY AND I COMPLAINED ABOUT AN EMPLOYEE BY THE OF PRECIOUS CASSANDRA WOODS WHO WENT IN THE SYSTEM AT HER WORK PLACE LOCATED ON WHITE LANE IN BAKERSFIELD CA AND CHANGE OUR GYM MEMBERSHIP INFORMATION WITHOUT OUR OR MY CONSENT.

I STILL HAVE NOT RECEIVED ANY FEEDBACK BACK FROM GENERAL MANAGER ENRIQUE OR CORPORATE STAFF MEMBER SERVICE'S. Even after I was told by General manger that the employee didn't have authority to do so and it's against corporate policies.

Guest
reply icon Replying to comment of Guest-1307369

You tried to contact member services? Ha ha ha!

Good luck getting through! That's just a black-hole-funnel to provide misdirection. If you really want to find out who is in charge of your local club, look it up on the fdd (franchise disclosure document). You can view them for free at fdd exchange.com.

The franchisees do not want to be contacted and don't care about your problems. To them, you are just a smudge on a very long spreadsheet.

I'm sorry you are going though this.

This is a very dirty company. Seek out a local family- owned-gym and you won't have these problems.

Alwin Wso

My name is Chandis I currently just started going to Bakersfield white lane planet fitness about two months ago. I used to like the gym when I was going in the am but due to my work schedule I started going at night.

There's a woman who usually works the front named Michelle she was wonderful but she works a different location now. I've been dealing with a different night attendant named Precious woods. She keeps trying to flirt and winks her eye at me and it makes me feel uncomfortable cause I'm not unto woman. There also times that I would like to just come in and go work out but she constantly keeps trying to hold conversations.

It freaks me out alittle. She just way to overly friendly that it can make you feel uncomfortable. All she ever talks about is taking people info and doing back ground checks on them. My cousin comes with me sometimes and he actually works as a leo in LA County.

She advised me she did a check up on him as in a background check just to see if he works in LA as a Leo. He was actually very up set cause it's childish and a breach of confidentiality / privacy

Alwin Wso

Yes indeed that night shift at planet fitness needs to go through another orientation on how to not fraternize with members and guest. Half of the time when you walk by the front counter all you hear is gossip between staff and who's having sex with who.

They always complain to members about the general manager and that he does do his job and that one chick Precious woods she flirts and always fraternizing with members way to much.

She'll spend 30 minutes laughing and joking with certain members then will ignore you until she's done laughter and giggling. As I stood there with a Gatorade in my hand waiting to pay!

Guest

your guest should have left with you. thems the rules. sorry that you didn't feel well, but you are the member and therefore you AND everyone else must abide by the VERY simple rules.

Meggie Bjp

So much no. You can't have a guest to work out with you when you aren't working out.

It is respectable that you didn't want to get others sick.

But, this has to reach common sense standards at some point. You can't bring a gym buddy when you aren't in the gym.

Guest
reply icon Replying to comment of Meggie Bjp

i see sooo many members who do this. Datatrak helps tremendously in catching many reprobates!

PEOPLE LISTEN UP, bringing in a guest requires an ID.

No ID, No admittance. PERIOD.

Break any policy and there are repercussions. its NOT Planet Firness fault, its your fault for violations!

CUZ you are the one violating!

now, was that so difficult to understand. YOU DO NOT AND ARE NOT entitled to special Trearment.

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