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I have heard many horror stories about how people are treated at Planet Fitness locations, but I never thought it would happen to me. Well, it did.

I became a member of Planet Fitness located at 840 North Apollo Boulevard, Melbourne, FL in May 2009. Since March 2010 I have brought up some maintenance issues to the gym staff. The light bulbs throughout the gym kept going out one by one over the last couple on months, until only about 50% of the lights were still functioning in May 2010. During the same period, the AC was broken and lots of members were unhappy about the situation.

The gym felt like a semi dark green house, not an environment conductive to working out. I complained almost weekly to the front desk and the answer I would receive was that there was a maintenance guy who was supposed to take care of the burned out light bulbs and the AC, but nobody knew when he was going to be around. There were some other problems as well, such as the soap in the restrooms running out, and a case of what I believe is false advertising. In the contract and on the website they claim that the black card members can buy drinks from the cooler at half price.

However, when I went to the gym the sticker on the cooler said that only a few of those drinks, mainly Gatorade and water were qualifying for the half off discount. Since that was not stated in the contract or on their website I see this as false advertising. After several weeks, the issues were still not corrected so I complained directly on their website, and from what I know copies of the complaints made on their website are sent to the owner and to the Planet Fitness Main Office. Days later, on June 11, 2010 when I went to the gym, the manager Erica Russo rudely informed me that I was no longer welcome in the gym and I had to leave the premises, due to my complaints about the gym.

I was beyond shocked to see that instead of apologizing for the inconvenience and fixing the broken lights, AC and so on, they just cancelled my membership. Unbelievable and deeply shocking, I have never been treated like this although I have worked out at many gyms, such as Las Vegas Athletic Club, LA Fitness, World Gym, 24 Hour Fitness, Bally's, Gold's Gym and others. I have heard before that Planet Fitness stuff is generally rude and abusive, they don't try to fix the issues at the gym and they abusively just cancel the memberships of those daring to complain. From my experience, this negative perception of Planet Fitness is real.

It is shameful that Planet Fitness is allowed to do this to people.

In am still in shock and disbelief that an American business is which is so customer unfriendly is allowed to function. It feels like Twilight Zone.

Location: Orlando, Florida

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Guest

join I hate planet fintess on facebook!!

Guest

It's pretty obvious that Irish works for Planet Fitness. Go *** yourself, bud.

Guest

So far I really have no complaints about this gym, I think they should empty the garbage more often,because if customers are willing to wipe down there equipment after each use,I really don't like seeing the garbage over flowing.

Now I do want to mention that yes we all should read our contract,but seldom do we and even if we did I would imagine that we don't really give it a second thought,so what would be so hard for the company to send out a reminder that they will be taking out this extra money.When I called to inquire about such a charge I was told that it's in my contract not what I wanted to hear,I'm glad to have had the money in my account but I'm sure there are some people that do not and this might cause problems for them .Just a friendly reminder is all I ask,most of us have computers and that is all it would take. Remember a little honey goes a long way.

Guest

Wow...I'm shocked and embarassed over the lack of social etiquette of the person responding to this review. I've read a few other reviews and it's clear to me that this person has left nasty comments on others' reviews as well.

In each one, he/she uses the same hostile verbiage that is insulting and childlike. Rude person, if you are reading this, I'd like to say this: people (paying customers or not) deserve to be treated with respect, no matter how "pain in the ***" they may be to you. I'm a forgiving person who does not like to complain at all... and I was considering signing up at the newest PF location in my area...

I was actually pretty excited about it.

But your abusive language towards others, unfortunately, leaves a bad impression and you are representing this company very negatively. They should get rid of you!!

Guest

Well since you don't even know what the date is how are we supposed to know whether you can read the contract or not. Also it is not false advertizing since some of the juices were 50 percent off, now if it said all drinks were false advertizing we would understand this is false advertizing.

The drinks you want do not qualify, and instead of acting like a child because of this just either don't buy at all or pay the full price. I am glad they kicked you out of the gym, just shows that when you whine and complain about little things instead of pretending to tolerate you they get rid of you. I am sure there is more to this story than you are telling us. You probably demanded the drinks you want half price.

Since it is not June 10th yet I am sure that you can go back in time and fix your problems so they can at least tolerate being around you. You probably think the world revolves around you. I bet this the first time when things did not go your way and when someone refused to apologize to you. You think the world owes you something and this is the first time you did not get what you wanted.

I am sure they are not rude, they just did not tolerate your rudeness.

When did you work in these other gyms in July 2010. You don't even know your dates and are talking about being kicked out of a gym on a future date so maybe mentally you are not there and that is why they kicked you out.

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