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the tv's on the treadmills are shot, the tanning beds are never clean, the paper towel dispensers always empty, the ladies rest rooms are always messy, and you can't miss the potholes in the parking lot! looking for a new place to work out.

the free pizza (which is really ***) could probably go to cleaning up the place. there will be three people at the desk doing nothing (unless you count playing with each others hair) and yet all of the tanning beds will need cleaning and the paper towels are empty. it is clear that the staff couldn't care less.

even after several complaints to the staff, i went in yesterday to find all the tanning beds empty and all of them dirty. i guess the upside is that i guess i would prefer to clean them myself knowing how the rest of the facility is kept.

Reason of review: Poor customer service.

Preferred solution: clean up the place, fix what is broken, get wifi.

Planet Fitness Cons: Customer service, Unprofessional employee attitudes, Cleanliness and broken equipment.

Location: West Henrietta, New York

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