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Planet Fitness Questions and Answers

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Question:
#35894

How do I get refund while gym is down for coronavirus issues.

Being charged while gym is shut down.

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Answer:
by #1844877

Regarding your refund issues, you should contact Planet Fitness customer service directly.

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Question:
#35422

Refund and account freeze was not done as requested before they shut down.

I went on to my account and removed one card and added another but they charge the card that I removed which I don't understand how since it was it wasn't on file anymore and because I asked to freeze my account she told me I would not be charged for this month and for some reason I still was and I asked the woman that I spoke to to freeze my account due to the virus and them being shut down which means I won't be able to use the gym and I log on to my account today and it says my account is still active which means she didn't freeze it for March April and May like she said she would

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Answer:
by #1844902

According to Planet Fitness FAQs, they have frozen all the memberships automatically after the closure of the clubs. If you are still unsure about what happened you may contact Planet Fitness customer service.

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Question:
by Patty J Wtf #37356

Would like to return keys that I found or let the person reach out to me to get them.

I found a planet fitness membership tag with car keys on it and would like to get in touch to return the keys How may I do that

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Question:
Top question
#39081

How do I change my billing to silver sneakers.

I now have silver sneakers. I need to know what to do to change everything for silver sneakers to pay instead of me paying membership fees etc.

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Answer:
by #1913978

You need to go into your local Planet Fitness and they will take care of updating your membership for you. Bring your Silver Sneakers card in with you if you have it, this will make the process faster. I hope this helps!

by #1865339

You should log in to your Planet Fitness account to update your personal information, review your membership agreement, or update your billing. You can also contact Planet Fitness customer service for additional information via the support form on the PissedConsumer website.

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Question:
#62112

When are you reopening????When are you opening your La Quinta, ca location?

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Answer:
by #1980529

According to the Planet Fitness FAQ page, to date the majority of the clubs have reopened, with more to come as local restrictions are lifted. If your club has not reopened yet, you’ll be notified when the reopening date has been set. You can also check your local club page on the Club Finder or your club’s Facebook page for updates.

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Question:
#49762

Membership cancellation issues.

My location is closed so I cant cancel my membership

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Answer:
by #1913966

You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

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Question:
#43824

Orientation.

I was needed cancel my subscription but the facilities are closed by Covid 19

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Answer:
by #1913968

You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

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Question:

what date is Planet Fitness in Pinole, Ca expected to reopen?

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Answer:
by #1879211

As stated at planetfitness.com, the club is temporarily closed because of the county-wide mandated containment effort and will reopen as soon as permitted.
To get more information about the Planet Fitness services, please contact the Planet Fitness customer care team by phone at (844) 880-7180 or by email at info@planetfitness.com.

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Question:
#41058

I want to cancel my membership.

I just want to end my membership for now

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Answer:
by #1913969

You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

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Question:
#40054

Key tag.

I am trying to set up the PF app. I cant find my key tag, is the number somewhere in my online account?

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Answer:
by #1913971

Call your local Planet Fitness and they can give you your membership barcode over the phone or you can ask for it when you go in to workout. I hope this helps!

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