Ask Community about Planet Fitness

You need to go into your local Planet Fitness and they will take care of updating your membership for you. Bring your Silver Sneakers card in with you if you have it, this will make the process faster. I hope this helps!

Because they need you to sign the release agreement and pay the penalties if your contract has one,

Nope! This is the worst gym I had ever belonged to and so happy to be done with them

No a class action lawsuit need to be started because if you can start it online you should be able to cancel it online

If you are female DO NOT join. I was sexually assaulted in the room with the massage chairs by a man who walked in right in front of the staff never showing ID or a membership card or passkey. All caught on camera and they did nothing. Another time 2 men walked in and went into the women’s locker room and someone was assaulted and again the club did nothing. Both happened in Johnston RI,

You cannot find the right people to talk to about cancelling. When I finally did, they were supposed to refund me and I have never received it. It has been 6 months.

Planet Fitness is a scam and trash!!! I will NEVER use PLANET FITNESS again. Their programs and service sucks! I went to my bank and they could not cancel it, I went to another one closer to my home because I relocated and they stated I had to go to my club of origin. I finally got this letter last January: Thank you for contacting us! Per the agreement, in order to cancel a membership, a member must go to their home club in person to fill out a cancellation form, send a letter to the home club, requesting cancellation or they may cancel online by visiting https://***/login. Please contact your home club for additional information. The processing of a cancellation request is subject to any agreement obligations. For more information, please refer to the membership agreement or call your home location. If your membership has a 12-month commitment and you wish to cancel at any time before the commitment is met, you may pay a $58 buyout fee to do so. If you wish to cancel after the 12 months have been met, the buyout fee would not apply. The membership does continue monthly after the commitment is met, until you cancel the membership. If you are sending a letter, please call the club to verify that your membership can be cancelled at this time. Please be sure your cancellation request (and any payments owed) are received on or before the 10th of the month, if you do not wish to be billed in the same month on the 17th. Cancellations would need to be received by the 25th of the previous month to avoid responsibility for the annual fee on the 1st. If you have any additional questions, we suggest contacting your home club as each Planet Fitness is an independently owned and operated franchise. Thank you, PF Member Services I think this policy is still in place.

You actually don't have to go in person. If you login to your account via their website, navigate to your profile and click Manage under Membership Details, you'll see a Cancel option under More Options on the right side of the page. Hope that helps!

You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

Call your local Planet Fitness and they can give you your membership barcode over the phone or you can ask for it when you go in to workout. I hope this helps!

If your local Planet Fitness is still closed due to Covid, you can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen or if they are already open. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

If your local Planet Fitness is still closed due to Covid, you can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen or if they are already open. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

If your local Planet Fitness is still closed due to Covid, you can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen or if they are already open. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.

I’m trying to contact you for so many days already, I cannot get any life assistance on the phone, as I notice you did not update your messages on the phone in corporate office and no one is answering ANY phone CALLS!!! You are still charging fee to my account for months of April, regardless that your club was already closed and you already sent me notice you are freezing accounts and not charging membership fees. I’m canceling my membership due to my summer traveling as I do every year. Please make note of it, I am canceling my membership as off today, April 9, 2020, as I have had an arrangement with Aaron, Manager off Planet Fitness in Racine, Regency Mall. This is already second email I am writing you about canceling membership membership. My membership number is 608000****1165****, Jarmila Weber