Planet Fitness Questions and Answers
How do I get refund while gym is down for coronavirus issues.
Being charged while gym is shut down.
Refund and account freeze was not done as requested before they shut down.
I went on to my account and removed one card and added another but they charge the card that I removed which I don't understand how since it was it wasn't on file anymore and because I asked to freeze my account she told me I would not be charged for this month and for some reason I still was and I asked the woman that I spoke to to freeze my account due to the virus and them being shut down which means I won't be able to use the gym and I log on to my account today and it says my account is still active which means she didn't freeze it for March April and May like she said she would
Would like to return keys that I found or let the person reach out to me to get them.
I found a planet fitness membership tag with car keys on it and would like to get in touch to return the keys How may I do that
How do I change my billing to silver sneakers.
I now have silver sneakers. I need to know what to do to change everything for silver sneakers to pay instead of me paying membership fees etc.
You need to go into your local Planet Fitness and they will take care of updating your membership for you. Bring your Silver Sneakers card in with you if you have it, this will make the process faster. I hope this helps!
When are you reopening????When are you opening your La Quinta, ca location?
Membership cancellation issues.
My location is closed so I cant cancel my membership
You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
Orientation.
I was needed cancel my subscription but the facilities are closed by Covid 19
You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
what date is Planet Fitness in Pinole, Ca expected to reopen?
To get more information about the Planet Fitness services, please contact the Planet Fitness customer care team by phone at (844) 880-7180 or by email at info@planetfitness.com.
I want to cancel my membership.
I just want to end my membership for now
You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
Key tag.
I am trying to set up the PF app. I cant find my key tag, is the number somewhere in my online account?
Call your local Planet Fitness and they can give you your membership barcode over the phone or you can ask for it when you go in to workout. I hope this helps!