Planet Fitness Questions and Answers
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Corona virus cause my cancellation
Want to know with corona I'm reconsidered membership never went in and physically signed just on web what are options
Why am I being charged when you have closed?
Took payment out although they have closed. Profiting off of people in need at a time of crisis.
I thought my annual membership was up in February and I got charged for another month. Can you clean that up for me please?
Why in the world are you charging not only me but millions of people club fees when the gym is closed due to a pandemic. I need my money refunded and my plan canceled ASAP!
And it’s impossible to speak to anyone!!! This is outrageous
Are we going to be billed monthly dues during the closure of the gym
Due to COVID-19 is my membership frozen?
Pissed Consumer? Really?
That I’m not. I’m a concerned consumer...
Are you waving the next months pay if you are not open
The location by us are closed due to the virus going around Planet Fitness just took out the monthly payment. For the next month are we going to be charged if the gym is closed down
I belong to a different gym and would like to cancel my membership.
Due to the virus I would like to cancel. I wanted to know how much would they charge me. I haven't been going also for the virus situation and for personal reasons.
I want my money back due to the closing of the gym because Of covid 19!!! How could you people still possibly charge all of these people not just me!
It’s sickening! And I WANT TO CANCEL NOW! Not wait for the location to reopen I want it canceled now! I don’t care what you have to do!
This is ridiculous!
And it goes to show how much you care about the people!!!! I also want the 21.99 refunded into my account and my card off file!!!!!
Why exactly am I being charged still when the place is shut down to prevent corona? I need all the money I have in my account and yous are just taking people’s money still!?!??
I will be down to cancel as soon as it re opens because it goes to show how much People matter. Also I want a refund!!!!
In ohio all gyms and planet fitness are closed. Are you still going to be charging my bank account even though your company is no longer active?
Waiving monthly fee until after corona
Since the gyms all around the country are closed for a month I dont feel as if I should be charged at all. What can we do about getting it waived??
We will be refunded our fees during the shut down due to this pandemic?
Due to Corina virus
I have been unable to go to the gym due to the outbreak but the gym is continually charging me.. can I get a credit or refund for this month?
I want to know about membership
I want to know if I am going to get my membership waive this month.
You are on mandatory closing. Why still take money out of my account on something I can’t legally use?
Taking money out of my account when shut down
How come i was charged 23 dollars?
I was charged $23 for my membership even though I'm supposed to pay $10 a month why is that? Also my gym is shut down for a month so why am I still charged when the gym isn't open.
Is there a way to get my money back for this month? completely unfair
Canceling my membership
They call wont proceed. Please contact me.
Refund and account freeze was not done as requested before they shut down
I went on to my account and removed one card and added another but they charge the card that I removed which I don't understand how since it was it wasn't on file anymore and because I asked to freeze my account she told me I would not be charged for this month and for some reason I still was and I asked the woman that I spoke to to freeze my account due to the virus and them being shut down which means I won't be able to use the gym and I log on to my account today and it says my account is still active which means she didn't freeze it for March April and May like she said she would