Planet Fitness Questions and Answers
How do I change my billing to silver sneakers.
I now have silver sneakers. I need to know what to do to change everything for silver sneakers to pay instead of me paying membership fees etc.
When are you reopening????When are you opening your La Quinta, ca location?
Membership cancellation issues.
My location is closed so I cant cancel my membership
You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
Orientation.
I was needed cancel my subscription but the facilities are closed by Covid 19
You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
what date is Planet Fitness in Pinole, Ca expected to reopen?
To get more information about the Planet Fitness services, please contact the Planet Fitness customer care team by phone at (844) 880-7180 or by email at info@planetfitness.com.
I want to cancel my membership.
I just want to end my membership for now
You can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
Key tag.
I am trying to set up the PF app. I cant find my key tag, is the number somewhere in my online account?
Call your local Planet Fitness and they can give you your membership barcode over the phone or you can ask for it when you go in to workout. I hope this helps!
Cancel membership.
How do I cancel my membership
If your local Planet Fitness is still closed due to Covid, you can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen or if they are already open. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
Cancel membership.
we stopped using it for months and now with COVID 19 there is no point of keeping membership
If your local Planet Fitness is still closed due to Covid, you can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen or if they are already open. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
Cancelling membership.
I want to cancel. Not able to go any more
If your local Planet Fitness is still closed due to Covid, you can slip a letter under the door, requesting your membership be cancelled when they resume business. You can also wait until they do open again and call and cancel your membership, bring in a letter, email the manager, or send a certified letter. Right now due to Covid they are allowing members to cancel over the phone when they reopen or if they are already open. Just be sure to continue checking your location for when they do reopen. Billing will resume the month after they open and you don't want to be blindsided. I hope this helps.
You need to go into your local Planet Fitness and they will take care of updating your membership for you. Bring your Silver Sneakers card in with you if you have it, this will make the process faster. I hope this helps!