I cancelled on Friday April 15, 2016 and verified with my bank afterwards that there was not a pending monthly charge from Planet Fitness. On the following Monday, April 18, I saw the charge pending on my bank account.
On Tuesday the monthly charge went through and I called Planet Fitness to have them reimburse me. The General Manager refused because I didn't give them enough notice I was cancelling. I asked repeatedly for a contact of someone else I could talk to - his regional boss or national headquarters and Joe, the GM, fought me the whole time. Eventually he gave me an email of his boos.
So even though I had cancelled my membership before the monthly fee was due they charged my the monthly fee. Completely immoral.
Product or Service Mentioned: Planet Fitness Membership.
Reason of review: Inflexible and immoral.
Monetary Loss: $11.
Preferred solution: Full refund.