I cancelled on Friday April 15, 2016 and verified with my bank afterwards that there was not a pending monthly charge from Planet Fitness. On the following Monday, April 18, I saw the charge pending on my bank account.
On Tuesday the monthly charge went through and I called Planet Fitness to have them reimburse me. The General Manager refused because I didn't give them enough notice I was cancelling. I asked repeatedly for a contact of someone else I could talk to - his regional boss or national headquarters and Joe, the GM, fought me the whole time. Eventually he gave me an email of his boos.
So even though I had cancelled my membership before the monthly fee was due they charged my the monthly fee. Completely immoral.
This person wrote the review because of "inflexible and immoral" at Planet Fitness. Reviewer claimed that he or she lost $11 and wants Planet Fitness to issue a full refund.
The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.