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This Planet Fitness just opened and has been great. Clean, bright and nice machines and clean. Big lockers. Very nice. However recently (5 of my last 6 visits in about 2 weeks now) the elliptical machines which I have gotten on would not register a heartrate or it...
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#1242089
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Planet Fitness - Membership issues

I am a black card member and Sarah will not allow me to bring a guest.
2.3
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1241875
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Planet Fitness - Being ignored about my last check

Planet Fitness - Being ignored about my last check
I got fired from planet fitness and have been contacting them about my last pay I was signed up for direct deposit however I did not get a call saying they were mailing my check it has been 7 days and I have still not received it or been notified and I also text and call my managers cell phone she hasn’t answered neither one of them
1.0
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1241675
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My account has been charged for the past year. When I realized it was happening, I called the gym. The person who answered the phone was rude and inappropriate. The "Acting General Manager" Ronnie was even worse. I asked for a copy of the contract. I received a...
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Anonymous
Anonymous

sounds like your son joined without your knowledge and used your bankng info.And reasoning did the manager use?what

#1241238
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Planet Fitness - There were no employees for at least an hour

No one was at my gym this morning 4-26-18 for about an hour from 6am until I left at 7am. Several people wanted to get massages and tans and no one was there to help. Super annoying! This was at the Rancho Cordova location
#1240986
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Planet Fitness - Billing problem bad employees

Changed a policy that needs questioning about my billing.
2.3
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
#1240909
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Had to let my membership go a year ago. My daughter had Gray zone lymphoma and getting to the gym on a regular bases was next to impossible. I might add here I am also disabled. Planet Fitness always advertises $1-$5 start up...so disappointed when I finally can go...
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Anonymous
Anonymous

They have 8 million members and are doing ok.

#1240671
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I joined this gym last year for the simple fact that they had childcare. I am a single mom so this worked perfectly for me. After just 3 weeks at this gym, i was told that they would no longer provide childcare. So i told then i would no longer be a member at this gym...
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Anonymous
Anonymous

what method of cancellation did you use?

VariablePointer
VariablePointer

What location was this at??

3.2
#1240567
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About two years ago i cancelled my membership and today i wanted to start back up but i have a balance of 70 left in my account. If you look through my history i have not walked into your gym for a very long time and the manager refused to waive the amount due and...
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Anonymous
Anonymous

Non use does not mean you don't have to pay your dues. You became a member, but they can't force you to come in. Once 30 days after cancellation has passed. in your case, a fe...

Anonymous
Durpa

Pay your past balance and problem solved. Why would you expect them to waive ANY money you owe? Kinda childish to make a post about YOUR inability to pay your bills.

3.9
#1240362
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Contact Planet Fitness

Mailing Address:
PFIP, LLC
4 Liberty Ln W
Hampton, New Hampshire 03842
United States
Phone:
(603) 750-0001
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Signed up and was told they take $10/month, no commitment. Dont tell you you're committed to a year membership. Staff doesn't care at all, cant go to a corporate level because its all done on site, nowhere to go to resolve issues and the ppl who work there do nothing...
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Anonymous
Anonymous

Your PF location has a $15 per month no committment membership.The other 2 have a 12 month committment.And for future reference, don't be anecdotal for sympathy. You will lose...

2.3
#1240309
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