filters
state:
Show
city:
Show
product:
Show
Tonight I experienced the worst customer service in my whole life. Not only was I insulted and humiliated in front of the entire gym by the manager on duty named Precious, but she treated me with the words: “Get the *** out of here because if you don’t I will take you...
Read more
2.3
#1174494
Reply to reviews
4 the last 3 months I've been paying my monthly bill in store. Now, come to find out they've still bin trying to charge it a 2nd time and charging me late fees cuz it wasn't authorized. So, I call to get it resolved. The first mngr hung up on me without hearing me out....
Read more
3.5
#1174160
Reply to reviews
I would like you to review the N.J. sales tax. 2017 sales tax was 6.875% my membership fee every month is $19.99 plus sales tax should have been $21.36. I was being charged $21.53. This year the sales tax dropped to 6.625% and I'm being charged $21.47 when I should be...
Read more
5.0
I liked
  • Great place for working out
I didn't like
  • Sales tax charges on my fees
#1173568
Reply to reviews

Planet Fitness - I love this place and it is nice and clean.

Planet Fitness
#1174336
I am always welcomed and I never feel judged.
Comment
Show

Planet Fitness - Poor customer service

Planet Fitness
#1172769
3.0
Details
Went to signup and was told to sit at one of the tables and he would be right with us. 40 minutes later and after he waited on multiply other people we decided to leave. The club was understaffed and not very professional at that. Based on the reviews I read that is a common problem at planet fitness. I would rather pay more and attend a better staffed gym.
Comment
Show
Cleanliness
Customer service
Location
Price Affordability
Value for money

Planet Fitness - Rude Lenguaje

Planet Fitness
#1172388
3.7
Details
I just read a huge sign they have there. It says, " we are not here to kiss your butt" :( what they mean by that? I find it very offensive.
Comment
Show
Billing Practices
Cleanliness
Customer service
Equipment Quality
Product or Service Quality
Staff

Planet Fitness - Cancel my account!

Planet Fitness
#1172304
2.5
Details
I just want my account canceled. I dont use it. I never will. Its wasting my money on a monthly basis. I dont have the time to do any of the extra stuff to cancel it.
Comment
Show
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
Came into gym , was not greeted in a friendly manner , but whatever I figured I’ll just go work out . When I’m done I always use the massage bed . No one was on it so when I was done I made a second appt. the rude guy said I’m only suppose to use it once . I never seen...
Read more
3.7
West Berlin, New Jersey
#1173130
Reply to reviews
It was 2016 in the summer months. I had recently broke my neck and within 2 years I weaned my self off of all opiates, Benzo's, and muscle relaxers. Planet fitness massage chair and hydro bed is the only thing I could use for 20$ a month so I would go at 3a.m til well...
Read more
3.4
#1173116
Reply to reviews
The owner told my son he was to small to be his age today to his face. We supplied planet fitness proof of his age 7 months ago and have taken him countless of times. Today all of a sudden it's questioned because the planet fitness employee didn't do their job 7 months...
Read more
Anonymous
Anonymous

Is he 13 or older? What kind of proof did you supply?

2.7
#1172047
Reply to reviews
Nobody offered at all to show me around I just want to take my picture and get me out back out the door on my second visit I couldn't even get near the counter cuz all the staff was just talking amongst themselves so I called the manager the manager was extremely rude...
Read more
1.5
#1171945
Reply to reviews
Yesterday 1/15/2018 I visited one of the newest locations to my area the North Randall- Planet Fitness. I did a 1 hour work out on the treadmill and proceeded to the weight section. After working on 2 machines the manager- Tyler came up to me and advised me that I am...
Read more
Anonymous
Another disappointed customer

I had almost identical story happen to me tonight. I was interrupted 3 times in the 20 minutes I was there and told to remove my small gym bag. Obviously I had questions for w...

Anonymous
Anonymous

my PF, 1. no outside equipment. 2. no gym bags on the floor 3. no gallon jugs. 4. no grunting. 5. no muscle t's or string tanks. 6. leave egos at the door. 7. pictures, selfi...

North Randall, Ohio
#1170326
Reply to reviews
I am so frustrated I have been a member of Planet Fitness for more than 13 to 14 years originally I was a member in in Loudonville New York. I moved to Puerto Rico about a year ago I am now a member of Planet Fitness in Ponce a Puerto Rico. That particular Planet...
Read more
Anonymous
Anonymous

go to the PF WEBSITE. look for the Contact Us link, and submit your complaint. There are rules about PF closure. Check the Agreement that was sent to you in the mail, check...

3.6
Ponce, Ponce
#1169503
Reply to reviews
Advertisement on TV states the $10 a month and 1 dollar down was extended until January 16th. The advertisement does not state that it is for specific locations only. I called to join and they stated they were not extending that offer as stated on the TV ad. So to me...
Read more
#1169370
Reply to reviews