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I went to cancel my membership because im moving and the guy informs me that im going to be charged for cancelling because of the month i signed up for. No one ever told me i would be paying a fee. On top of that they double charged me and when i went back to confront...
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#1360171
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Planet Fitness in Midland, TX. The music in he gym is way to loud in my opinion. I couldn’t enjoy my headphones while watching the tv while on treadmill. It was drowning the sound out. Also, I can’t listen to thre music I want to on my headphones, again because the...
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#1359996
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Last month I had called the gym I signed up in that is in Holiday, Florida, and was told that I would not be getting billed after being with planet fitness for a year, and that I was ready to cancel because I don’t have time to go anymore. I called MY home store which...
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3.5
#1359992
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People come in and don't even get greeted people leave don't even get greeted she pays no attention to anyone clocking in are out and only turns around to watch someone clock in and don't even say anything several people several times has came up to me and mentioned...
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1.9
#1359688
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DISAPPOINTED IN MOORESVILLE, NC My mate and I have been members for 2 yrs and have paid for the entire year each time we renewed. We have been told that to renew membership the only option is taking the payment from our checking accounts. We feel uncomfortable giving...
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4.0
I liked
  • Was satisfied with all aspects
I didn't like
  • Mandatory payment method
#1359685
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To Whom it May Concern, As an extremely physically fit and qualified 51 year old female, I feel that ageism is alive and well at my local planet fitness. Planet fitness had been advertising online for new employees. I submitted my application along with a cover letter...
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#1359118
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Issues and problems at Planet Fitness

There should be a number customers can contact besides this BS. Get it together!
1.0
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Location
#1358903
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Planet Fitness - Cancel membership y I'm still bringcharge

What's what is the point of the automated service if we can't speak to somebody about the issue we're having I hate this gym I hate you telemarketing recorded conversation thing I have not got my issue resolved
#1358876
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I have been a member in good standing at your club since it opened in Hermitage Tn. I go 2 or more times a week and basically do the same routine with the equipment you offer. I am a 75 year old man who was accused of slamming weights which i don't understand as I was...
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4.3
#1358813
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Planet Fitness - They tell you part of the contract.

I was told I was signing a 12 month contract to only find out when the 12 months is up they will still charge your account until you come to them in person and cancel. That’s not what I was told, from a manager at that.
2.5
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Additional Fees
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Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
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Value for money
Website
#1358789
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