Planet Fitness Reviews

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I called to see if I could join with my daughter who is under the age of 10 but was recomended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper. I was told they WILL NOT ALLOW ANYONE under the age of 13 to join!...
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432 comments
#2099038

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ID
#471916 Review #471916 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Planet Fitness Membership
New Reviewer

Refund

Refund. I would like a refund since I froze my account and know longer using your service. Im trying to contact you
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ID
#3276956 Review #3276956 is a subjective opinion of poster.
Location
Takoma Park, Maryland
Pros
  • Many locations

Membership question I canceled my Membership at the Saginaw State Street Location on the 13th of January and was charged on the 17th of January for another month!!

Why have I been charged on my card for another month when clearly I canceled my membership at the location. I think that is very poor business practices! Please refund my account and make sure that Iam not charged again. I do not want to have to get an Attorney for t0his matter. Regards, Nancy LeClair 989 482 ****
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ID
#3276515 Review #3276515 is a subjective opinion of poster.
Location
Westland, Michigan
New Reviewer

Late fee charge

Billing was due on the 17th, they tried to draft it but It failed so I had to transfer the money over to the Acct that they was trying to and when I went to work out today the manger Micheal who is rude charge me a $15 late fee before I could work out

User's recommendation: Greta workout place.

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ID
#3276197 Review #3276197 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
Loss
$15
Preferred solution
Full refund

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Verified Reviewer
New Reviewer

Picture not need to be taken

I was told that the pf store number 6307 has to take a picture of you. Well I have been a member on and off for 4 years and Im different states never have I been told I have to have my picture taken before I can use your facility. I have always just showed my Id when I checked in. This store place will not allow you to use her facility unless you have your picture taken. I was told it was always a policy forever well I know that is not true. I would like corporate to advise them of showing a picture ID would be reasonable enough to use your facility.
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ID
#3274663 Review #3274663 is a subjective opinion of poster.
Location
Castle Rock, Colorado
Cons
  • Not truthful
Preferred solution
Let the company propose a solution
New Reviewer
I had an issue with my billing I gave them a card that they can take the money off of for my monthly account and when it came to December I paid it in full and I told him to use that account but when January rolls around instead of using the card that I gave them they...
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ID
#3274129 Review #3274129 is a subjective opinion of poster.
Location
Temple, Texas
Pros
  • Close to home
  • Great staff
Cons
  • Dont know how to handle confrontation
  • Poor communication around renovations that effect services
Loss
$29
Preferred solution
Let the company propose a solution

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New Reviewer

Help with account

Original review updated by user Jan 19, 2022
I canceled my subscription over 1.5yrs ago and just realized that money were still coming out of my account recently. I called and spoke to someone about it and they told me that there was no record of my cancellation and I said how could this be cuz I called in and the person walked through it with me while canceling. Then I was told that they don't do constellations over the phone but the young lady managed to cancel my subscription over the phone this time. So at this point I'm very confused, I need a resolution. P.S. I have yet to receive a call from the General Manager....
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ID
#3272386 Review #3272386 is a subjective opinion of poster.
Location
Pickerington, Ohio
Product
Planet Fitness Facility
Pros
  • 24 hour availability
  • Amenity are good
  • Close to my home
Cons
  • Cancellation for covid
Loss
$800
Preferred solution
Let the company propose a solution

About your commercial with new membetship

You really need to hire people who now what they are doing !!!!! You have no hot water and the manager is way to young to even know what she is doing .
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ID
#3268535 Review #3268535 is a subjective opinion of poster.
Location
Los Angeles, California

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Membership issues

I told them to cancel membership and they never did. Im owed 8 months of fees. No one cares to resolve issues

User's recommendation: Dont waste your money on this scam.

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ID
#3268350 Review #3268350 is a subjective opinion of poster.
Location
Flushing, Michigan
Service
Planet Fitness Membership
Cons
  • Dirty
Loss
$188
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Cancellation

I call my self cancelling service back in 2020 when the pandemic started and havent went to gym since! Just noticed today that Im still being charged for service! I dont wont to seek legal counsel but if that what it takes I will! I would like some kind of compensation back and my subscription cancellation! My family has had Covid several times including myself! I dont live near a gym anymore or have I been to one since! And its seems like yall are stealing my hard earned money! Something needs to be done and addressed about how yall cancel membership!

User's recommendation: No! They won’t let you cancel service.

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ID
#3267617 Review #3267617 is a subjective opinion of poster.
Location
Athens-Clarke County, Georgia
Pros
  • Fantastic gym courteous and very clean
Cons
  • Cancellation for covid
  • Unauthorized payment
Loss
$347
Preferred solution
Full refund
New Reviewer

Covid mask

Well I was there this morning 1/16/22 And according to one of the associates People do not have to wear a mask The requirements are to enter with a mask And then when you are inside Working out Is your decision if you want to keep it on Cause I was complaining on a women trainer That works for your company I went to the front and complain and cameron The associate on duty Read the mask rules to me. So I want to confirm if is true Cause I will contact Ventura country

User's recommendation: Wear a mask.

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ID
#3265988 Review #3265988 is a subjective opinion of poster.
Location
Simi Valley, California
Preferred solution
Let the company propose a solution
New Reviewer

Not helpful

I live over an hour and cant come in to cancel my plan and they wont let me cancel over the phone. Very unhelpful
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ID
#3263658 Review #3263658 is a subjective opinion of poster.
Location
Azle, Texas
Was a member of the club I had mentioned to several people that were on staff that people were not cleaning their machines also I told them that there were people bringing their iPad and Reading their emails answering their emails answering texts sending texts posting...
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ID
#3258896 Review #3258896 is a subjective opinion of poster.
Location
Cathedral City, California
Cons
  • Staff attitude
  • Horrible employees who will get you fired for doing your job
New Reviewer

Refund/cancellation

Ive canceled my membership multiple times and continue to be billed. I've never used the membership and request a full refund for all the months you have billed me and continue to bill me.

User's recommendation: No recommendations! Don't join.

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ID
#3257918 Review #3257918 is a subjective opinion of poster.
Location
Austin, Texas
Cons
  • Never responds or calls back
  • Inability to cancel membership when request was made
  • Them stealing my money
Loss
$500
Preferred solution
Full refund

Disrespectful employee

I called planet fitness to cancel my membership because I am immune comprise and with the new variants I don't feel safe to go back. The employee told I could not do so, because the pandemic is not a good enough reason. She proceed to argue with me and I had to hang up without getting the support I called for. Now I am stuck with a membership I am not using because the pandemic and being immune comprise is not a good reason to cancel
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ID
#3255574 Review #3255574 is a subjective opinion of poster.
Location
Jamaica Plain, Massachusetts
New Reviewer

No mask erequured

Customers not required to wear mask where required when working out after I was told it was covid compliant. This is very dangerous
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ID
#3253342 Review #3253342 is a subjective opinion of poster.
Location
West Sacramento, California
Pros
  • Easy to use equipment
Cons
  • Nothing about planet fitness
Preferred solution
Deliver product or service ordered

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