Planet Fitness
Planet Fitness Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Planet Fitness has 2.2 star rating based on 3412 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Planet Fitness to a friend or colleague.
- Rating Distribution
Pros: Location, Cheap, Price.
Cons: Customer service, Bad customer service, Billing practices.
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Planet Fitness has 2.2 star rating based on 3412 customer reviews. Consumers are mostly dissatisfied.
10% of users would likely recommend Planet Fitness to a friend or colleague.
- Rating Distribution
Pros: Location, Cheap, Price.
Cons: Customer service, Bad customer service, Billing practices.32% of users think that Planet Fitness should improve its Customer Service.
54% of users say that they won't use Planet Fitness in the future for similar services or products.Recent recommendations regarding this business are as follows: "Find another health club, especially if you're a senior.", "Look for another club.", "Don’t go if you need or want a companion on the recommend bike!", "Don't give them your account number because if you cancel, they'll still try to take your money.", "Don’t join. It’s the McDonald’s service of gyms".
Most users ask Planet Fitness for the refund as a solution to their issues.
Review authors value the most Location. Consumers are not pleased with Customer service and Exchange, Refund and Cancellation Policy. The price level of this organization is medium according to consumer reviews.
Media from reviews
Top Planet Fitness Reviews
"Location closing 3 weeks"
Phone # didn't work - the Planet Fitness in Waterford CT is closing for renovation from July 8 to 30 - wanted to know if membership dues are being adjusted for...
"Complaint about the planet fitness gym that I attend"
I have spoken with the manager a couple of times. The manager tells me that things are being fixed or updated. I don't see a lot of updating or machines being...
Fresno, California
Complaint about the planet fitness gym that I attend
I'm a senior and it seems that this club does not care for seniors. I've talked to the club manager about problems with the bathroom, the equipment several times.
He says they're updating everything but that has been going on for months.
These people just do not care. I've also emailed the company twice and not received anything back.
User's recommendation: Find another health club, especially if you're a senior.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Los Angeles, California
Unprofessional corporate
If customers are instructed to send photos/video of their issues with equipment, then why wrongfully terminate customers membership?
- I get to workout
- Rude employees and broken equipment
Preferred solution: Apology
User's recommendation: Don't instruct customers to send complaints asking for photos of issues. thats very unprofessional of planet fitness corporation to have a no photographs in the policy but ask for photos or videos on planet fitness complaint site
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Middletown, Delaware
MAnager issue/attitude
This manager AJ as picture shows below was the most disrespectful, unapologetic, unprofessional, incompetent manager I have ever met. He was personally making my son who went their to work out to better himself, making him very uncomfortable talking to him like he wasn't human, as well as when I came in their to speak with him calling me garbage and other words I will refrain from on here.
I will never ever!!
Come back to planet fitness because of people like him. He is truly inhumane, and I pray justice gets served because of his actions, thank you.
Preferred solution: Apology
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Diego, California
Reclamo, mal atención, no fue eficiente
Hello, good afternoon. I'm contacting you because I want to file a complaint.
I signed up for the Planet Fitness gym (2530 Southport Way Ste A, National City, CA 91950). Specifically, this one. When I signed up, a gym employee helped me do it. He asked for my credit card, my full name, and took a photo.
He did it all through his tablet. At no point did I sign a contract. He just showed me what I could use from the gym, meaning the plan I was purchasing. On June 25, 2025, they charged me $49, and I went in person to complain because I hadn't even chosen to pay annually.
What I want to tell you is that the guy who helped me that day didn't give me the right information. He even told me that I would be charged every 17th of the month, and it was a lie, it was every first day of the month.
I don't think it's fair that they charged me that much. When I had other information, they did something else!
User's recommendation: No tanto..
New York, New York
Me cobraron fee late
Me cobraron un cargo de 20$ supuestamente por qué mi cuenta no tenía dinero y en realidad si tenía , llamé al banco y rechace el cobro , como puede ver mi tarjeta está puesta y cobraron el mes y el banco lo rechazó y me están cobrando 20$ más más los 15$ mensual son 55$ dólares aún teniendo mi tarjeta entonces no sé qué hacer quiero cancelar mi membresía y me dicen que tengo que pagar todo
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDisgusting tanning beds.
I allowed myself to be convinced to join again when the location (East Tennessee) was refurbished. The tanning beds are disgusting.
It took weeks before I did not have to redress and go steal paper towels and cleaner from another area. Its finally provided, but apparently members do not know how to use it. I attempted to use a lay down bed but there was a puddle of what appeared to be sweat along with butt prints in the bed. The bed turned on before I could finish cleaning it.
I started using only stand up beds following this. These are also gross. I have to clean before and after use. There is always an abundance of body hair on the floor.
Today there was a white substance in the glass which could not have been cleaner or lotion. I am definitely canceling again when this billing cycle ends. I cannot believe these conditions are allowed. Its rude and gross.
Please note I have videos and photos of the filth which I am happy to share. These were taken at approximately 1:15pm today 1-11-2025.
- Inexpensive
- Unsanitary
Preferred solution: Clean equipment
User's recommendation: Bring your own sanitizer!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Absecon, New Jersey
Discrimation due to foot disability (footwear)
Never received a call back. My husband joined another gym that has no issue with his footwear due to his injury. We thought a disability would circumvent a store policy.
Complaint is being sent up the laddermy husband has legitimate foot disability. He can only wear clog type shoes.
Hes been wearing these clog shoes to the gym over 4 months. Today he was not granted access due to the sneaker policy. We explained about the disability. This was humiliating and felt discriminated.
We even offered to get doctors note. The make staff member was snippy and offered no solutions.
Btw my husband is a chef, the clogs he wears are saftey approved to wear in commercial kitchens. Actually much safer than a sneaker!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Pennsylvania
Reclamo mi pago pok me cobraron 49 dólares
Por qué me están cobrando 49 dólares si yo pago 15? ¿Pe pueden dar una respuesta? Y, por favor, ¿dónde me puedo comunicar en español?
- Los combro
- Service
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Maceio, Alagoas
Payment
My cancellation of my contract was last year in October. You have no record of it, and I've been paying every month.
I didn't notice it until today, and it's not good that my revenue has been taken out.
I haven't been in the gym in 2 years, with no apology or any kind of refund. SMH.
- Clean
- Professionalism
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Igarassu, Pernambuco
Refund
I would like a refund for the membership and to cancel my account. The membership was not used because I was not happy with the customer service.
- Equipment variety
- Employees are rude
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Kansas City, Missouri
Employee was disrespectful
My wife didn't want to take a photo at the time, and the whole staff team got aggressive. Then, as my wife walked away, the gentleman said, *** that *** I asked what his name was, and he said he wasn't giving me *** and started talking offensively to me, making threats. So we argued, and he tried to attack me.
- Okay facility
- Allow employees to be disrespectful
Preferred solution: Price reduction
User's recommendation: to not go to that site til that employee is removed ,& discard.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Centreville, Virginia
Complaining
The lady at the front desk of planet fitness in Centerville VA is a mean, disrespectful individual she has the worst customer service i have ever seen and she does not represent PF core values which no discrimination and does look like she mean to certain religions followers (Muslims)
User's recommendation: Please advise her to be respectful
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Santa Ana, California
Discrimination
The manager of planet fitness
Her name is rosy. She forged my signature.
and she cancelled my membership. I never agreed to cancel my membership. But she forged my signature. And she cancelled
and thats illegal
also I told her that I was taking medication for depression
and she told me that I was crazy
But the doctor told me to go to the gym.
Because that was gonna help me
But that manager rosy
Is a bad woman
Im thinking to do the report to the police. That she forged my signature
The gym is located at.
1760 E. Edinger
Santa Ana ca 92705
Please help me
She doesnt deserve to be a manager
She cancelled my membership
But she still charging me
Not fair for me
- Discrimination
- Discrimination
Preferred solution: Full refund
User's recommendation: I will not recommend it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerHAYDEN EMAILED ME TO CALL HIM AND HE TOLD ME H3 WAS CANCELED MY MEMBERSHIP BECAUSE I SAID WHAT IS THIS COSMETIC CLASS
Hire people willing to help others. We senior citizens have the right to a judgment-free zone when asking for help.
You can't get it; they’re busy with their hair and face.
The manager, Hayden, said he canceled my membership for what? Over a cosmetic class instead of helping with working out.
- Great place to work out if help is available
- Hiring girls that do cosmetic class when needing assistance
Preferred solution: Apology
User's recommendation: Go in the evening not mornings
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancel membership
They didn't handle membership stuff over the phone, or refunds, and I'm very disappointed over it. It had caused a lot of arguing in my household.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Marion, Indiana
No call beck
No call back still under investigation so corporate says
HAYDEN THE MANAGER OF GRANT COUNTY MARION SAID HE CANCELED MY MEMBERSHIP FOR HIS GIRLS PUTTING ON MAKE UP DOING THERE HAIR I MADE A COMENT THAT THIS ISNT COSMETIC CLASS SO HE SAID HE WAS CANCELED MY MEMBERSHIP THOUGHT IT WAS A JUDGEMENT FREE ZONE
- Affordabilty if the stand by their advertisements
- Decent equipment
- Tanning and working out
- Rudeness
- Workers in the morning
- Long forth coming breaks
Preferred solution: Apology
User's recommendation: Don't go in the morning unless you want to no how to put make up on or tips on how to do hair
About
Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.
Planet Fitness is ranked 33 out of 551 in Fitness Centers category
USA, Asia, Canada
Planet Fitness FAQs
To cancel membership Planet Fitness, take the following steps:
1. Go to the Planet Fitness gym where you registered and ask for a membership cancellation form at the front desk.
2. Send a Planet Fitness cancellation letter through certified mail to the gym where you registered. Include your membership information, such as your full name, membership ID number, and a request for the cancellation of your membership.
3. In both cases, request confirmation that your cancellation has been successfully processed.
Prior to requesting a refund from Planet Fitness, reread your membership agreement since the policies vary by location. What is more, the company generally has a no-refund policy, but there can be exceptions. If you can get a refund, do the following:
1. Visit or call the Planet Fitness gym where you registered your membership, ask to speak with a manager or the staff at the front desk regarding a refund.
2. Explain why you request a refund. For instance, you may be dissatisfied with the services or have medical issues.
3. Follow up to make sure your refund is processed.
If you were not able to get a Planet Fitness cancellation or a refund, you may consider escalating the issue to Planet Fitness corporate customer service or through a formal dispute with your bank or credit card company.
Deleting a Planet Fitness online account is not provided by the company. While you can cancel your gym membership by going to a Planet Fitness location or sending a mail request, the website does not offer a straightforward option for account deletion. To completely delete your online account, you will need to contact Planet Fitness customer service for assistance.
When it comes to the Planet Fitness hours of operation, most gyms are open 24 hours during the week, but this may vary for each specific gym.
The Planet Fitness corporate address is Planet Fitness Franchising, LLC, 4 Liberty Lane West, Hampton, New Hampshire 03842, United States.
At Planet Fitness, only members who have a Black Card membership can bring one guest each time they visit. This guest can be anyone you want aged 18 or with a parent or guardian if aged 13, and you can bring the same person with you on different visits.
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You sound like a loon that they were all to happy to get rid of.
Why are you sharing personal medical info with a gym employee you don’t know?
Because I just want to let the people know. The kind of manager that gym has
No, I asked why did you share your medical info with her to begin with? Her behavior was afterward. You should not have told her you were suffering with depression.