Tonight I experienced the worst customer service in my whole life. Not only was I insulted and humiliated in front of the entire gym by the manager on duty named Precious, but she treated me with the words: “Get the *** out of here because if you don’t I will take you...Read more
4 the last 3 months I've been paying my monthly bill in store. Now, come to find out they've still bin trying to charge it a 2nd time and charging me late fees cuz it wasn't authorized. So, I call to get it resolved. The first mngr hung up on me without hearing me out....Read more
I would like you to review the N.J. sales tax. 2017 sales tax was 6.875% my membership fee every month is $19.99 plus sales tax should have been $21.36. I was being charged $21.53. This year the sales tax dropped to 6.625% and I'm being charged $21.47 when I should be...Read more
- Great place for working out
I didn't like
- Sales tax charges on my fees
Planet Fitness - I love this place and it is nice and clean.
I am always welcomed and I never feel judged.
Planet Fitness - Poor customer service
Went to signup and was told to sit at one of the tables and he would be right with us. 40 minutes later and after he waited on multiply other people we decided to leave. The club was understaffed and not very professional at that. Based on the reviews I read that is a common problem at planet fitness. I would rather pay more and attend a better staffed gym.
Planet Fitness - Rude Lenguaje
I just read a huge sign they have there. It says, " we are not here to kiss your butt" :( what they mean by that? I find it very offensive.
Planet Fitness - Cancel my account!
I just want my account canceled. I dont use it. I never will. Its wasting my money on a monthly basis. I dont have the time to do any of the extra stuff to cancel it.
Came into gym , was not greeted in a friendly manner , but whatever I figured I’ll just go work out . When I’m done I always use the massage bed . No one was on it so when I was done I made a second appt. the rude guy said I’m only suppose to use it once . I never seen...Read more
West Berlin, New Jersey
It was 2016 in the summer months. I had recently broke my neck and within 2 years I weaned my self off of all opiates, Benzo's, and muscle relaxers. Planet fitness massage chair and hydro bed is the only thing I could use for 20$ a month so I would go at 3a.m til well...Read more
The owner told my son he was to small to be his age today to his face. We supplied planet fitness proof of his age 7 months ago and have taken him countless of times. Today all of a sudden it's questioned because the planet fitness employee didn't do their job 7 months...Read more
Nobody offered at all to show me around I just want to take my picture and get me out back out the door on my second visit I couldn't even get near the counter cuz all the staff was just talking amongst themselves so I called the manager the manager was extremely rude...Read more
Yesterday 1/15/2018 I visited one of the newest locations to my area the North Randall- Planet Fitness. I did a 1 hour work out on the treadmill and proceeded to the weight section. After working on 2 machines the manager- Tyler came up to me and advised me that I am...Read more
North Randall, Ohio
I am so frustrated I have been a member of Planet Fitness for more than 13 to 14 years originally I was a member in in Loudonville New York. I moved to Puerto Rico about a year ago I am now a member of Planet Fitness in Ponce a Puerto Rico. That particular Planet...Read more
Advertisement on TV states the $10 a month and 1 dollar down was extended until January 16th. The advertisement does not state that it is for specific locations only. I called to join and they stated they were not extending that offer as stated on the TV ad. So to me...Read more
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