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Planet Fitness
Reviews Chart
730K
CLAIMED LOSSES
4.3K
TOTAL REVIEWS
1.3M
PAGE VIEWS
16
ISSUES RESOLVED
I called to see if I could join with my daughter who is under the age of 10 but was recomended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper. I was told they WILL NOT ALLOW ANYONE under the age of 13 to join!...
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431 comments
Nanetta
#1923679
*** it's our policy
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ID
Location
Pittsburgh, Pennsylvania
Service
Planet Fitness Membership
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDirty Machines at the Linden, NJ Facility
I had rejoined PF after 4 years and the only reason why I am back because I lived in the area. I was in the area in which they have the steppers and the machine and the machines were filthy and the bottom. I had wiped the bottom and a whole lot of dirt and dust. There is a pandemic and this gym is filthy. I feel like canceling my membership. One thing I can say about crunch gym in Woodbridge, NJ Is that that gym is clean and you see them cleaning the machines.
ID
Preferred solution
Let the company propose a solution
Billing issue
I REACHED OUT TO MY HOME LOCATION FOR ONE IM CONFUSED AND TWO THE CONFUSION HAS ME AGGRAVATED AND SPEAKING WITH A MEMBER OF MANAGEMENT (CLIFF I THINK HIS NAME WAS) HAD THE SARCASM GOING ON WHICH IS MAKING THE SITUATION MUCH WORST THAN WHAT IT IS ALL I KNOW IS THIS MATTER IS REALLY NEEDING TO BE FIXED
User's recommendation: THIS LOCATION ISNT GOOD WHEN THERE IS A ISSUE.
ID
Product
Planet Fitness Account
Pros
- Its clean
Cons
- Attitude from management
Loss
$23
Preferred solution
Price reduction
I will not be back
I went in today to buy a membership. The gentleman at the front desk 2.22.21 around 11am provided me with one of the rudest interactions I have ever had. I walked an and he was talking to female front attendant. She seemed interested in helping but he held his hand up and cut me off from finishing my sentence. I would like to buy.. HAND IN FACE he then turned and continued talking to the other front desk girl. He was smiling and uninterested in letting me buy a membership. I left without buying a membership. Why in the world would you be so rude for no reason. Planet Fitness needs to look into this employee. I was at the new Palm Coast location on 100. Flirt off the clock and help your customers.
User's recommendation: Find a different gym.
ID
Location
Palm Coast, Florida
Product
Planet Fitness Gym Facility
Preferred solution
Work with your staff. This employee may not be a good fit for your brand.
Manager< very outspoken about minorities
Makes comments about minority staff, stating that their lazy to other clients, im close enough to hear this and find it to be very unprofessional
User's recommendation: Fire this women because clients are heading elsewhere.
ID
Pros
- Love the place
Preferred solution
Repremend this manager and explain her actions put a bad name on the facility
I am a current member of Planet Fitness. I moved from one state to another. Due to my financial situation, I decided that I could no longer afford a gym membership. So I called the Planet Fitness in the previous location where I became a member. They told me they could...
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ID
Location
Centreville, Maryland
PissedConsumer.com fights for consumer rights
Going to this location for 3 years. Last week Cooper at the front desk. "Do you have a mask" my response, "No, I don't wear a mask, never have, and have not been asked to until today" Feb. 9, 2021 Cooper "Well sir, you will have to wear a mask to go in" I say "So, I...
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3 comments
PissedConsumer1984478
#1984478
Please, do not have children...
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ID
Location
O Fallon, Missouri
Not open
Came to the gym to work out and its closed. Three inches of snow should not close a business! I pay my monthly fee. I should be able to come to the gym after work.
ID
Preferred solution
Be open
Need to replace old bar-coded key tag
I don't own a cell phone and cannot use the PF app for "touchless entry" to the gym. My tag is old and needs to be replaced. The gym tells me that PF is no longer using or providing key tags. Now I need to wait for individual assistance every time I enter the gym. I have tried to contact Customer Service about this issue several times, and they have not responded. Does PF plan to provide members with the cell phones and service they expect us to all have?
User's recommendation: Don't join this gym unless you own a mobile phone and plan to bring it with you whenever you go to the gym.
ID
Touring the gym
Upon joining the Broward Blvd gym I was never giving a tour nor taught how to use the equipment. Unfortunately there was a storm that caused damage to the gym. Yes I'm still a proud member, I just wish that at the age of 61 and cripple that I can be taught how to use the machines for my benefit. I look forward to being a lifelong member of Planet Fitness, no matter what others say.
ID
Location
Fort Lauderdale, Florida
Product
Infinity Massage Chairs Chair
Pros
- Non judgment zone
- Local to home
- I can workout
Cons
- No one assit wit the equipment
Preferred solution
Let the company propose a solution
Companies Similar to Planet Fitness
Tanning beds
There is 2 tanning stand up beds at 230 south decatur las vegas i went 6 times and got no color those bulbs are very weak/I've never ever been in a tanning bed that lame/they need new bulbs asap
ID
Service
Planet Fitness Tanning
Preferred solution
New bulbs
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTanning bulb replacement
PLANET FITNESS CLAIMS TO REPLACE BULBS REGULARLY. THEY do not !! they rope you into the black membership that includes tanning but the bulbs stink !
ID
Location
Perrysburg, Ohio
Pros
- Big well lit
Cons
- Old tanning bulbs
Preferred solution
Deliver product or service ordered
Membership
i did sign up for black card and now is showing classic can someone fix the issue , please advise my ph #440781**** marek pietrzycki
ID
Location
Strongsville, Ohio
There was more money token out my direct deposit that shouldn't have
My last bill was $23.04 and all of a sudden it jumped up to $39.00 how is that possible if the that's the set agreement and now about my membership changed
User's recommendation: Stick to one price for all member with the membership card they bought.
ID
Loss
$16
Preferred solution
Let the company propose a solution
Members not wearing masks
I was at a planet fitness in bethel park &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; was surprised to see at least 10 people not wearing masks. The sign on the door says you cant enter without one but doesnt say not mandatory if your working out. Granted it is not comfortable wearing one but if it makes everyone safe I dont see the problem. I asked about it at the desk &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp; was told staff is not allowed to approach these members & that was orders from headquarters. Really?
2 comments
ID
Location
Bethel Park, Pennsylvania
Rudeness Unprofessional
Employee is racial calling me white when I am not. Also hitting on members giving her phone number out and then stalking them to see if they come into the gym. She also looked up his address and whent to the house. Randy the manager was told and has done nothing to address the situation I told him my side of the story and he failed to believe the customer is always right
User's recommendation: Stay away from this gym in vails gate. Planet fitness unless you like being hit on like you are at a bar by the staff.
ID
Preferred solution
My member ship reinstated and employee fired and the manger held accountable for the actions
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It’s me never discretion for the mask yes to enter but try constricting your flow of oxygen when doing exercise. Anywho if you’re so concerned by clothe on ones face don’t go out. Just because tv says mask help the numbers prove otherwise.
Shame the health department doesn't step in and close the place