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Planet Fitness

Planet Fitness

www.planetfitness.com
What is your customer experience with Planet Fitness?

Planet Fitness Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Planet Fitness has 2.2 star rating based on 3412 customer reviews. Consumers are mostly dissatisfied.

  • 10% of users would likely recommend Planet Fitness to a friend or colleague.

  • Rating Distribution
  • Pros: Location, Cheap, Price.
    Cons: Customer service, Bad customer service, Billing practices.

View full overview ›

Media from reviews

Planet Fitness - MAnager issue/attitude
Planet Fitness - Me cobraron fee latePlanet Fitness - Unprofessional corporatePlanet Fitness - Reclamo, mal atención, no fue eficientePlanet Fitness - Discrimation due to foot disability (footwear)Planet Fitness - Reclamo mi pago pok me cobraron 49 dólaresPlanet Fitness - Discrimination
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Top Planet Fitness Reviews

Positive Review

"Location closing 3 weeks"

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Phone # didn't work - the Planet Fitness in Waterford CT is closing for renovation from July 8 to 30 - wanted to know if membership dues are being adjusted for...

Critical Review

"Complaint about the planet fitness gym that I attend"

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I have spoken with the manager a couple of times. The manager tells me that things are being fixed or updated. I don't see a lot of updating or machines being...

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Yoltzin Epg
map-marker Fresno, California

Complaint about the planet fitness gym that I attend

I'm a senior and it seems that this club does not care for seniors. I've talked to the club manager about problems with the bathroom, the equipment several times.

He says they're updating everything but that has been going on for months.

These people just do not care. I've also emailed the company twice and not received anything back.

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User's recommendation: Find another health club, especially if you're a senior.

Featured
Korrie S Tta

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Los Angeles, California

Unprofessional corporate

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Planet Fitness - Unprofessional corporate

If customers are instructed to send photos/video of their issues with equipment, then why wrongfully terminate customers membership?

View full review
Pros:
  • I get to workout
Cons:
  • Rude employees and broken equipment

Preferred solution: Apology

User's recommendation: Don't instruct customers to send complaints asking for photos of issues. thats very unprofessional of planet fitness corporation to have a no photographs in the policy but ask for photos or videos on planet fitness complaint site

Rayann Ugj

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Middletown, Delaware

MAnager issue/attitude

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Planet Fitness - MAnager issue/attitude

This manager AJ as picture shows below was the most disrespectful, unapologetic, unprofessional, incompetent manager I have ever met. He was personally making my son who went their to work out to better himself, making him very uncomfortable talking to him like he wasn't human, as well as when I came in their to speak with him calling me garbage and other words I will refrain from on here.

I will never ever!!

Come back to planet fitness because of people like him. He is truly inhumane, and I pray justice gets served because of his actions, thank you.

View full review

Preferred solution: Apology

Bryli Bpa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker San Diego, California

Reclamo, mal atención, no fue eficiente

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Planet Fitness - Reclamo, mal atención, no fue eficiente

Hello, good afternoon. I'm contacting you because I want to file a complaint.

I signed up for the Planet Fitness gym (2530 Southport Way Ste A, National City, CA 91950). Specifically, this one. When I signed up, a gym employee helped me do it. He asked for my credit card, my full name, and took a photo.

He did it all through his tablet. At no point did I sign a contract. He just showed me what I could use from the gym, meaning the plan I was purchasing. On June 25, 2025, they charged me $49, and I went in person to complain because I hadn't even chosen to pay annually.

What I want to tell you is that the guy who helped me that day didn't give me the right information. He even told me that I would be charged every 17th of the month, and it was a lie, it was every first day of the month.

I don't think it's fair that they charged me that much. When I had other information, they did something else!

View full review

User's recommendation: No tanto..

Anonymous
map-marker New York, New York

Me cobraron fee late

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Planet Fitness - Me cobraron fee late

Me cobraron un cargo de 20$ supuestamente por qué mi cuenta no tenía dinero y en realidad si tenía , llamé al banco y rechace el cobro , como puede ver mi tarjeta está puesta y cobraron el mes y el banco lo rechazó y me están cobrando 20$ más más los 15$ mensual son 55$ dólares aún teniendo mi tarjeta entonces no sé qué hacer quiero cancelar mi membresía y me dicen que tengo que pagar todo

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Ainsley W 007

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Disgusting tanning beds.

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Planet Fitness - Disgusting tanning beds.
Planet Fitness - Disgusting tanning beds. - Image 2

I allowed myself to be convinced to join again when the location (East Tennessee) was refurbished. The tanning beds are disgusting.

It took weeks before I did not have to redress and go steal paper towels and cleaner from another area. Its finally provided, but apparently members do not know how to use it. I attempted to use a lay down bed but there was a puddle of what appeared to be sweat along with butt prints in the bed. The bed turned on before I could finish cleaning it.

I started using only stand up beds following this. These are also gross. I have to clean before and after use. There is always an abundance of body hair on the floor.

Today there was a white substance in the glass which could not have been cleaner or lotion. I am definitely canceling again when this billing cycle ends. I cannot believe these conditions are allowed. Its rude and gross.

Please note I have videos and photos of the filth which I am happy to share. These were taken at approximately 1:15pm today 1-11-2025.

View full review
Loss:
$150
Pros:
  • Inexpensive
Cons:
  • Unsanitary

Preferred solution: Clean equipment

User's recommendation: Bring your own sanitizer!!

Lisa F Gma

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Absecon, New Jersey

Discrimation due to foot disability (footwear)

Planet Fitness - Discrimation due to foot disability (footwear)
Updated by user May 24, 2025

Never received a call back. My husband joined another gym that has no issue with his footwear due to his injury. We thought a disability would circumvent a store policy.

Original review Apr 22, 2025

Complaint is being sent up the laddermy husband has legitimate foot disability. He can only wear clog type shoes.

Hes been wearing these clog shoes to the gym over 4 months. Today he was not granted access due to the sneaker policy. We explained about the disability. This was humiliating and felt discriminated.

We even offered to get doctors note. The make staff member was snippy and offered no solutions.

Btw my husband is a chef, the clogs he wears are saftey approved to wear in commercial kitchens. Actually much safer than a sneaker!

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Rigoberto G Kmy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Lebanon, Pennsylvania

Reclamo mi pago pok me cobraron 49 dólares

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Planet Fitness - Reclamo mi pago pok me cobraron 49 dólares

Por qué me están cobrando 49 dólares si yo pago 15? ¿Pe pueden dar una respuesta? Y, por favor, ¿dónde me puedo comunicar en español?

View full review
Loss:
$30
Pros:
  • Los combro
Cons:
  • Service

Preferred solution: Full refund

Dexter J Xet

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Maceio, Alagoas

Payment

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My cancellation of my contract was last year in October. You have no record of it, and I've been paying every month.

I didn't notice it until today, and it's not good that my revenue has been taken out.

I haven't been in the gym in 2 years, with no apology or any kind of refund. SMH.

View full review
Loss:
$175
Pros:
  • Clean
Cons:
  • Professionalism

Preferred solution: Full refund

Precious S Etv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Igarassu, Pernambuco

Refund

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I would like a refund for the membership and to cancel my account. The membership was not used because I was not happy with the customer service.

View full review
Loss:
$49
Pros:
  • Equipment variety
Cons:
  • Employees are rude

Preferred solution: Full refund

Iralee F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kansas City, Missouri

Employee was disrespectful

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My wife didn't want to take a photo at the time, and the whole staff team got aggressive. Then, as my wife walked away, the gentleman said, *** that *** I asked what his name was, and he said he wasn't giving me *** and started talking offensively to me, making threats. So we argued, and he tried to attack me.

View full review
Pros:
  • Okay facility
Cons:
  • Allow employees to be disrespectful

Preferred solution: Price reduction

User's recommendation: to not go to that site til that employee is removed ,& discard.

Rahim S Bzu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Centreville, Virginia

Complaining

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The lady at the front desk of planet fitness in Centerville VA is a mean, disrespectful individual she has the worst customer service i have ever seen and she does not represent PF core values which no discrimination and does look like she mean to certain religions followers (Muslims)

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User's recommendation: Please advise her to be respectful

Ruben M Kij

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Santa Ana, California

Discrimination

Planet Fitness - Discrimination

The manager of planet fitness

Her name is rosy. She forged my signature.

and she cancelled my membership. I never agreed to cancel my membership. But she forged my signature. And she cancelled

and thats illegal

also I told her that I was taking medication for depression

and she told me that I was crazy

But the doctor told me to go to the gym.

Because that was gonna help me

But that manager rosy

Is a bad woman

Im thinking to do the report to the police. That she forged my signature

The gym is located at.

1760 E. Edinger

Santa Ana ca 92705

Please help me

She doesnt deserve to be a manager

She cancelled my membership

But she still charging me

Not fair for me

View full review
Loss:
$25
Pros:
  • Discrimination
Cons:
  • Discrimination

Preferred solution: Full refund

User's recommendation: I will not recommend it

4 comments
Guest

You sound like a loon that they were all to happy to get rid of.

Guest

Why are you sharing personal medical info with a gym employee you don’t know?

Guest
reply icon Replying to comment of Guest-2672597

Because I just want to let the people know. The kind of manager that gym has

Guest
reply icon Replying to comment of Guest-2672602

No, I asked why did you share your medical info with her to begin with? Her behavior was afterward. You should not have told her you were suffering with depression.

View more comments (3)
Lora S Ult

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

HAYDEN EMAILED ME TO CALL HIM AND HE TOLD ME H3 WAS CANCELED MY MEMBERSHIP BECAUSE I SAID WHAT IS THIS COSMETIC CLASS

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Hire people willing to help others. We senior citizens have the right to a judgment-free zone when asking for help.

You can't get it; they’re busy with their hair and face.

The manager, Hayden, said he canceled my membership for what? Over a cosmetic class instead of helping with working out.

View full review
Pros:
  • Great place to work out if help is available
Cons:
  • Hiring girls that do cosmetic class when needing assistance

Preferred solution: Apology

User's recommendation: Go in the evening not mornings

Lindsey W Jnk

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancel membership

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They didn't handle membership stuff over the phone, or refunds, and I'm very disappointed over it. It had caused a lot of arguing in my household.

View full review
Loss:
$50
Lora S Ult

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Marion, Indiana

No call beck

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Updated by user Jun 18, 2025

No call back still under investigation so corporate says

Original review Jun 14, 2025

HAYDEN THE MANAGER OF GRANT COUNTY MARION SAID HE CANCELED MY MEMBERSHIP FOR HIS GIRLS PUTTING ON MAKE UP DOING THERE HAIR I MADE A COMENT THAT THIS ISNT COSMETIC CLASS SO HE SAID HE WAS CANCELED MY MEMBERSHIP THOUGHT IT WAS A JUDGEMENT FREE ZONE

View full review
Pros:
  • Affordabilty if the stand by their advertisements
  • Decent equipment
  • Tanning and working out
Cons:
  • Rudeness
  • Workers in the morning
  • Long forth coming breaks

Preferred solution: Apology

User's recommendation: Don't go in the morning unless you want to no how to put make up on or tips on how to do hair

About

Summary

Planet Fitness is a large operator of fitness centers. The company was founded in 1992. Its headquarters is based in Newington, New Hampshire, United States. Planet Fitness owns more than 1000 locations in the United States, Puerto Rico, Canada, and Dominican Republic. The company offers 2 types of memberships: No Commitment and Black Card. Membership can be cancelled any time. It can’t be cancelled by phone or by e-mail. Clients should talk to a managers or send a letter with a cancellation request. Planet fitness offers fitness training sessions led by certified fitness instructors. The company does not offer children care services. People starting from 13 years old can join PF, but with a parent’s permission. In the fall of 2013, the Planet Fitness franchise formed a new partnership, with TSG Consumer Partners LLC.

Planet Fitness reviews and complaints

Planet Fitness is ranked 33 out of 551 in Fitness Centers category

Area Served

USA, Asia, Canada

Payment Methods

VISAMasterCardPayPalAmerican ExpressDiscover

Planet Fitness FAQs

Rebecca A. Garland
PissedConsumer Reporter

Planet Fitness FAQs

To cancel membership Planet Fitness, take the following steps:

1. Go to the Planet Fitness gym where you registered and ask for a membership cancellation form at the front desk.
2. Send a Planet Fitness cancellation letter through certified mail to the gym where you registered. Include your membership information, such as your full name, membership ID number, and a request for the cancellation of your membership.
3. In both cases, request confirmation that your cancellation has been successfully processed.

Prior to requesting a refund from Planet Fitness, reread your membership agreement since the policies vary by location. What is more, the company generally has a no-refund policy, but there can be exceptions. If you can get a refund, do the following:

1. Visit or call the Planet Fitness gym where you registered your membership, ask to speak with a manager or the staff at the front desk regarding a refund.
2. Explain why you request a refund. For instance, you may be dissatisfied with the services or have medical issues.
3. Follow up to make sure your refund is processed.

If you were not able to get a Planet Fitness cancellation or a refund, you may consider escalating the issue to Planet Fitness corporate customer service or through a formal dispute with your bank or credit card company.

Deleting a Planet Fitness online account is not provided by the company. While you can cancel your gym membership by going to a Planet Fitness location or sending a mail request, the website does not offer a straightforward option for account deletion. To completely delete your online account, you will need to contact Planet Fitness customer service for assistance.

When it comes to the Planet Fitness hours of operation, most gyms are open 24 hours during the week, but this may vary for each specific gym.

The Planet Fitness corporate address is Planet Fitness Franchising, LLC, 4 Liberty Lane West, Hampton, New Hampshire 03842, United States.

At Planet Fitness, only members who have a Black Card membership can bring one guest each time they visit. This guest can be anyone you want aged 18 or with a parent or guardian if aged 13, and you can bring the same person with you on different visits.

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