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I called to see if I could join with my daughter who is under the age of 10 but was recomended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper. I was told they WILL NOT ALLOW ANYONE under the age of 13 to join!...
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431 comments
#1923679

*** it's our policy

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ID
#471916 Review #471916 is a subjective opinion of poster.
Location
Pittsburgh, Pennsylvania
Service
Planet Fitness Membership

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Verified Reviewer

Dirty Machines at the Linden, NJ Facility

I had rejoined PF after 4 years and the only reason why I am back because I lived in the area. I was in the area in which they have the steppers and the machine and the machines were filthy and the bottom. I had wiped the bottom and a whole lot of dirt and dust. There is a pandemic and this gym is filthy. I feel like canceling my membership. One thing I can say about crunch gym in Woodbridge, NJ Is that that gym is clean and you see them cleaning the machines.
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ID
#2432736 Review #2432736 is a subjective opinion of poster.
Preferred solution
Let the company propose a solution

Billing issue

I REACHED OUT TO MY HOME LOCATION FOR ONE IM CONFUSED AND TWO THE CONFUSION HAS ME AGGRAVATED AND SPEAKING WITH A MEMBER OF MANAGEMENT (CLIFF I THINK HIS NAME WAS) HAD THE SARCASM GOING ON WHICH IS MAKING THE SITUATION MUCH WORST THAN WHAT IT IS ALL I KNOW IS THIS MATTER IS REALLY NEEDING TO BE FIXED

User's recommendation: THIS LOCATION ISNT GOOD WHEN THERE IS A ISSUE.

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ID
#2432207 Review #2432207 is a subjective opinion of poster.
Product
Planet Fitness Account
Pros
  • Its clean
Cons
  • Attitude from management
Loss
$23
Preferred solution
Price reduction

I will not be back

I went in today to buy a membership. The gentleman at the front desk 2.22.21 around 11am provided me with one of the rudest interactions I have ever had. I walked an and he was talking to female front attendant. She seemed interested in helping but he held his hand up and cut me off from finishing my sentence. I would like to buy.. HAND IN FACE he then turned and continued talking to the other front desk girl. He was smiling and uninterested in letting me buy a membership. I left without buying a membership. Why in the world would you be so rude for no reason. Planet Fitness needs to look into this employee. I was at the new Palm Coast location on 100. Flirt off the clock and help your customers.

User's recommendation: Find a different gym.

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ID
#2431259 Review #2431259 is a subjective opinion of poster.
Location
Palm Coast, Florida
Product
Planet Fitness Gym Facility
Preferred solution
Work with your staff. This employee may not be a good fit for your brand.

Manager< very outspoken about minorities

Makes comments about minority staff, stating that their lazy to other clients, im close enough to hear this and find it to be very unprofessional

User's recommendation: Fire this women because clients are heading elsewhere.

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ID
#2427969 Review #2427969 is a subjective opinion of poster.
Pros
  • Love the place
Preferred solution
Repremend this manager and explain her actions put a bad name on the facility
I am a current member of Planet Fitness. I moved from one state to another. Due to my financial situation, I decided that I could no longer afford a gym membership. So I called the Planet Fitness in the previous location where I became a member. They told me they could...
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ID
#2424755 Review #2424755 is a subjective opinion of poster.
Location
Centreville, Maryland

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Going to this location for 3 years. Last week Cooper at the front desk. "Do you have a mask" my response, "No, I don't wear a mask, never have, and have not been asked to until today" Feb. 9, 2021 Cooper "Well sir, you will have to wear a mask to go in" I say "So, I...
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3 comments
#1984478

Please, do not have children...

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ID
#2423177 Review #2423177 is a subjective opinion of poster.
Location
O Fallon, Missouri

Not open

Came to the gym to work out and its closed. Three inches of snow should not close a business! I pay my monthly fee. I should be able to come to the gym after work.
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ID
#2421896 Review #2421896 is a subjective opinion of poster.
Preferred solution
Be open

Need to replace old bar-coded key tag

I don't own a cell phone and cannot use the PF app for "touchless entry" to the gym. My tag is old and needs to be replaced. The gym tells me that PF is no longer using or providing key tags. Now I need to wait for individual assistance every time I enter the gym. I have tried to contact Customer Service about this issue several times, and they have not responded. Does PF plan to provide members with the cell phones and service they expect us to all have?

User's recommendation: Don't join this gym unless you own a mobile phone and plan to bring it with you whenever you go to the gym.

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ID
#2421266 Review #2421266 is a subjective opinion of poster.

Touring the gym

Upon joining the Broward Blvd gym I was never giving a tour nor taught how to use the equipment. Unfortunately there was a storm that caused damage to the gym. Yes I'm still a proud member, I just wish that at the age of 61 and cripple that I can be taught how to use the machines for my benefit. I look forward to being a lifelong member of Planet Fitness, no matter what others say.
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ID
#2420661 Review #2420661 is a subjective opinion of poster.
Location
Fort Lauderdale, Florida
Product
Infinity Massage Chairs Chair
Pros
  • Non judgment zone
  • Local to home
  • I can workout
Cons
  • No one assit wit the equipment
Preferred solution
Let the company propose a solution

Latest Question

Refund or upgrade

Can I get my refund gym isn’t open yet, or can I upgrade my account To black card. Realize the wrong one I choose my gym isn’t open since it’s new and can’t communicate with them.

Planet Fitness Questions

Tanning beds

There is 2 tanning stand up beds at 230 south decatur las vegas i went 6 times and got no color those bulbs are very weak/I've never ever been in a tanning bed that lame/they need new bulbs asap
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ID
#2410483 Review #2410483 is a subjective opinion of poster.
Service
Planet Fitness Tanning
Preferred solution
New bulbs

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Tanning bulb replacement

PLANET FITNESS CLAIMS TO REPLACE BULBS REGULARLY. THEY do not !! they rope you into the black membership that includes tanning but the bulbs stink !
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ID
#2409652 Review #2409652 is a subjective opinion of poster.
Location
Perrysburg, Ohio
Pros
  • Big well lit
Cons
  • Old tanning bulbs
Preferred solution
Deliver product or service ordered

Membership

i did sign up for black card and now is showing classic can someone fix the issue , please advise my ph #440781**** marek pietrzycki
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ID
#2404575 Review #2404575 is a subjective opinion of poster.
Location
Strongsville, Ohio

There was more money token out my direct deposit that shouldn't have

My last bill was $23.04 and all of a sudden it jumped up to $39.00 how is that possible if the that's the set agreement and now about my membership changed

User's recommendation: Stick to one price for all member with the membership card they bought.

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ID
#2402284 Review #2402284 is a subjective opinion of poster.
Loss
$16
Preferred solution
Let the company propose a solution

Members not wearing masks

I was at a planet fitness in bethel park &;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; was surprised to see at least 10 people not wearing masks. The sign on the door says you cant enter without one but doesnt say not mandatory if your working out. Granted it is not comfortable wearing one but if it makes everyone safe I dont see the problem. I asked about it at the desk &amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp;amp; was told staff is not allowed to approach these members & that was orders from headquarters. Really?
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2 comments
#1979721

It’s me never discretion for the mask yes to enter but try constricting your flow of oxygen when doing exercise. Anywho if you’re so concerned by clothe on ones face don’t go out. Just because tv says mask help the numbers prove otherwise.

#1978001

Shame the health department doesn't step in and close the place

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ID
#2401271 Review #2401271 is a subjective opinion of poster.
Location
Bethel Park, Pennsylvania

Rudeness Unprofessional

Employee is racial calling me white when I am not. Also hitting on members giving her phone number out and then stalking them to see if they come into the gym. She also looked up his address and whent to the house. Randy the manager was told and has done nothing to address the situation I told him my side of the story and he failed to believe the customer is always right

User's recommendation: Stay away from this gym in vails gate. Planet fitness unless you like being hit on like you are at a bar by the staff.

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ID
#2400864 Review #2400864 is a subjective opinion of poster.
Preferred solution
My member ship reinstated and employee fired and the manger held accountable for the actions