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I called to see if I could join with my daughter who is under the age of 10 but was recomended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper. I was told they WILL NOT ALLOW ANYONE under the age of 13 to join!...
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Anonymous
Idfc

I understand your complaint. It makes sense to be angry. But even thought children may have a lot of energy, I don’t think it’s a good idea to make them go to the gym and work...

Anonymous
Anonymous

I agree exercise for kids is important as much for teens and adults. Think ill go elsewhere with my money as well!

#471916
Reply to reviews
I am a black card member which allows me to bring a guest. My wife comes as my guest. The planet fitness in Rocky Mount NC just got new message beds. When my wife and I went to use the beds, we were told that I was the only one who could use the beds, but my wife...
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Anonymous
Fargo Planet

Reminds me of the quote from the Movie Stand by Me - "Maybe a more experienced shopper could have done more with your eleven cents.". Dude it's twenty bucks, show your wife sh...

Anonymous
Joy McCaskill

We were told at the Graham NC PF we both would have same privileges on the tour, months later were that I could not tan using husband plan but could use massage equipment, mon...

#467114
Reply to reviews
I love planet fitness and what it has to offer.however i am also a single mother who can only workout when have a babysitter. there are more like me who choose other gyms over planet due to no child services. I went to a compettion who offered child care but did not...
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BlindEagle
BlindEagle

They wont take it into consideration. Just find a different gym. There's a billion other gyms that offer child care, stop bugging the only one that doesn't.

Anonymous
Ns

They will just ripped off your money. They should print a copy of the contract and give every person who wants to join the membership a copy. They do not tell you about the an...

#171681
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I got a letter to come back to Planet Fitness so I went to join with my husband. They denied my membership because I only have a credit card! My husband and I did away with our bank account months ago due to high fees and hearing this really makes me Irate! So you...
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Anonymous
Anonymous

its a scam.... they want to attach your checking so they can over bill monthly.Do your self a favor. find another gym.PF does not accept prepayment either!!!!!If thats not a s...

Anonymous
Anonymous

That’s because having a checking account they are plugged into account and it’s easier for them to submit a ach and take money the out your account even after canceling

#272235
Reply to reviews
The PF located at 1404 Lawrenceville Suwanee Rd, Lawrenceville, GA has twice now made me sit and wait to use the tanning bed because of some cleaning policy. The longest you can tan is 15 mins. But they only allow members to tan on the 1/5 hr marks. For example if...
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Anonymous
Cynthia gamboa

How far in between I can tan again?

Anonymous
Sydney

The product they use to clean the beds has to air dry for it to do it's best job. It recommends they let it dry for 15 minutes. Get over yourself. Go to an actual tanning salo...

I liked
  • Cleanliness
  • Location
  • Most of equipment
I didn't like
  • Customer service
  • No notification
  • Unprofessional employee attitudes
#606460
Reply to reviews
Joined in April of 2016 with an expected open date of May 2016. May moved to June etc and they finally opened after the 4th of July 2016. Upon joining, I specifically asked about the $39.00 annual maintenance fee. If specifically this was due at the time of joining? ...
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Anonymous
Surfer

Early cancellation on a 12 month membership plan has charges for 3 months or pay a $58 buyout fee.So that is why you were charged 3x each.The Black card has a 12 month Commit ...

Anonymous
Anonymous

because of the late opening, i suggest contacting corporate. there are a few things you stated that i don't understand, but that's best dealt with the home club and corpora...

2.8
I liked
  • Equipment condition and availability
  • Hours
#933238
Reply to reviews
I signed up with Planet Fitness about 5 months ago. Everything was going great until I had to update my billing information. Before, I just gave them my credit card number and they billed me every month without any problems. Now they are asking for my checking...
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Anonymous
Melissa

I just signed up 2 weeks ago..they didn’t ask me for my acct and routing number..not yet anyway..reading all these bad reviews is worrying too me..

Anonymous
Anne

I have wanted to sign up for Planet Fitness for several months. However upon going to do so (today), I was asked for my routing number and account number...um....NO!!! What ki...

#381766
Reply to reviews
Wanted to join at $10 offer. Found out can only do by PF automatically billing credit card monthly. My past experience has found this VERY DANGEROUS and out of control. OFFERED TO PAY CASH FOR ENTIRE YEARS MEMBERSHIP!!!! CASH!! Was told not company policy. ...
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Anonymous
Anonymous

I was told I could pay by cash but would cost me more.

Anonymous
Helen

Same here. I will go without before i give this info. Been burned before. I see no other reason than to rip people off!!

#397341
Reply to reviews
I recently cancelled my membership, 6 days after I was charged the annual fee. I requested a refund of the annual fee and all they said was it was in the contract - and I would be charged regardless if I cancelled or not. I asked to talk with the manager and the desk...
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Anonymous
Jen Reeder

I never had any complaint .friendly service . Great staff at Butler Planet fitness

Anonymous
anya

i've never had a problem with planet fitness and IT IS in the contract i dont like contracts either but at least i read them you should of read the fine print or LISTENED to t...

#241646
Reply to reviews
I think the elephant in the room is that no one wants to admit they have credit problems. I was a member of planet fitness for almost 2 years, joined with a credit card for the upfront fee but had to give my checking account for the monthly fee and annual fee once a...
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Anonymous
Anonymous

I tried paying up front total but won't let me. What is the difference? They get full pay for a year up front. I don't want to give them my acct. Information.

Anonymous
DM

I will not join planet fitness because of that policy. I just want to use credit card and not provide checking account information!

#966630
Reply to reviews