filters
state:
Show
city:
Show
product:
Show
I called to see if I could join with my daughter who is under the age of 10 but was recomended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper. I was told they WILL NOT ALLOW ANYONE under the age of 13 to join!...
Read more
Anonymous
Anonymous

I would not want to work out around a child.

Anonymous
Meghan

I can understand their point of view for not letting your daughter in, even if you did say that her doctor recommended her to get more physical exercise, because they don't kn...

#471916
Reply to reviews
I love planet fitness and what it has to offer.however i am also a single mother who can only workout when have a babysitter. there are more like me who choose other gyms over planet due to no child services. I went to a compettion who offered child care but did not...
Read more
Anonymous
Ns

They will just ripped off your money. They should print a copy of the contract and give every person who wants to join the membership a copy. They do not tell you about the an...

Anonymous
Ashley

I am not a single mom... but I am a mom to two kids and I did actually leave planet fitness because of the lack of childcare. It’s a shame because I really loved everything ab...

#171681
Reply to reviews
I am a black card member which allows me to bring a guest. My wife comes as my guest. The planet fitness in Rocky Mount NC just got new message beds. When my wife and I went to use the beds, we were told that I was the only one who could use the beds, but my wife...
Read more
Anonymous
Anon

You want a lot for those $20 p/m. You're making such a big deal about the amenities policy, how about you ask before signing up, YOU signed up for that gym, YOU agreed to the ...

Anonymous
Jamberham

Actually in some ways I agree. My wife would only go as a guest about 3 to 4 times per year. Maybe a 2 free pass guest perk deal for black card members, may convince the signi...

#467114
Reply to reviews
I got a letter to come back to Planet Fitness so I went to join with my husband. They denied my membership because I only have a credit card! My husband and I did away with our bank account months ago due to high fees and hearing this really makes me Irate! So you...
Read more
Anonymous
Anonymous

That’s because having a checking account they are plugged into account and it’s easier for them to submit a ach and take money the out your account even after canceling

Anonymous
Anonymous

Just tried joining PF. A checking account? Really!!!! I really wanted to join but I guess I am out. Agree with others who has time for a checking account? Guess that why it’s ...

#272235
Reply to reviews
The PF located at 1404 Lawrenceville Suwanee Rd, Lawrenceville, GA has twice now made me sit and wait to use the tanning bed because of some cleaning policy. The longest you can tan is 15 mins. But they only allow members to tan on the 1/5 hr marks. For example if...
Read more
Anonymous
Sydney

The product they use to clean the beds has to air dry for it to do it's best job. It recommends they let it dry for 15 minutes. Get over yourself. Go to an actual tanning salo...

Anonymous
Anonymous

It's "beds" for Christ's sake!!!!!!

I liked
  • Cleanliness
  • Location
  • Most of equipment
I didn't like
  • Customer service
  • Unprofessional employee attitudes
  • No notification
#606460
Reply to reviews
Joined in April of 2016 with an expected open date of May 2016. May moved to June etc and they finally opened after the 4th of July 2016. Upon joining, I specifically asked about the $39.00 annual maintenance fee. If specifically this was due at the time of joining? ...
Read more
Anonymous
Surfer

Early cancellation on a 12 month membership plan has charges for 3 months or pay a $58 buyout fee.So that is why you were charged 3x each.The Black card has a 12 month Commit ...

Anonymous
Anonymous

because of the late opening, i suggest contacting corporate. there are a few things you stated that i don't understand, but that's best dealt with the home club and corpora...

2.8
I liked
  • Hours
  • Equipment condition and availability
#933238
Reply to reviews
I signed up with Planet Fitness about 5 months ago. Everything was going great until I had to update my billing information. Before, I just gave them my credit card number and they billed me every month without any problems. Now they are asking for my checking...
Read more
Anonymous
PDM

I too was going to join PF, but once I found out they wanted my checking account information, I decided against it. Credit card companies will reimburse you if someone uses yo...

Anonymous
Margaret70

Was considering signing up but I really don’t like their payment policy. I wanted to pay for the full year up front but they say “No” -It feels a bit vulnerable having my rout...

#381766
Reply to reviews
Wanted to join at $10 offer. Found out can only do by PF automatically billing credit card monthly. My past experience has found this VERY DANGEROUS and out of control. OFFERED TO PAY CASH FOR ENTIRE YEARS MEMBERSHIP!!!! CASH!! Was told not company policy. ...
Read more
Anonymous
Helen

Same here. I will go without before i give this info. Been burned before. I see no other reason than to rip people off!!

Anonymous
Anonymous

Damn bro. Same thing happened to me. I don’t like giving the card up cause only card I have is my checking account TD bank Visa card linked to all my money . And a similar sit...

#397341
Reply to reviews
I received a notice in the mail that I had a balance although I subscribed to the auto debit from my bank account. The bank card expired and caused Planet Fitness to not get their money. I received a bill indicating insufficient funds, but never saw a reciprocating...
Read more
Anonymous
Justin Florence

The exact same thing happened to me

Anonymous
Anonymous

That's how they make their money! Hello..lol. Not saying it's right. Luckily they just sent an email saying they'll waive all past due amounts. They also no longer accept card...

#292162
Reply to reviews

Contact Planet Fitness

Mailing Address:
PFIP, LLC
4 Liberty Ln W
Hampton, New Hampshire 03842
United States
Phone:
(603) 750-0001
More
I think the elephant in the room is that no one wants to admit they have credit problems. I was a member of planet fitness for almost 2 years, joined with a credit card for the upfront fee but had to give my checking account for the monthly fee and annual fee once a...
Read more
Anonymous
Matt

their main target customer is a customer that will never go, and for them to deal with the credit card dispute is way harder than the pulling money from your bank account.the ...

Anonymous
AD

I just refused to join when I was told I could not pay with credit card. Why in earth would someone trust a gym with their personal checking info? That's asking for trouble. I...

#966630
Reply to reviews