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I called to see if I could join with my daughter who is under the age of 10 but was recomended by her doctor to do some cardio activities. All I wanted was for she and I to go walk and do the stepper. I was told they WILL NOT ALLOW ANYONE under the age of 13 to join!...
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Anonymous
Steph

No. They cannot join. But can come as a guest with you and only allowed to use cardio

Anonymous
Anonymous

Insurance sets the rules based on the premiums they want to pay. Under 13 they kids require special areas and special supervision. Allowing under 13 would price the membersh...

#471916
Reply to reviews
I love planet fitness and what it has to offer.however i am also a single mother who can only workout when have a babysitter. there are more like me who choose other gyms over planet due to no child services. I went to a compettion who offered child care but did not...
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Anonymous
Anonymous

I agree...I love to work out and I am also limited because I have kids.

Anonymous
Anonymous

I don't know about other states, but there are laws in California for Child care. In order to provide child care, you must have child development permits along with people wh...

#171681
Reply to reviews
I am a black card member which allows me to bring a guest. My wife comes as my guest. The planet fitness in Rocky Mount NC just got new message beds. When my wife and I went to use the beds, we were told that I was the only one who could use the beds, but my wife...
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Anonymous
Debra 07

You pay for a black card but there is never a personal trainer available in your gas can only be there when you are there and they cannot use all of the equipment you get char...

Anonymous
Anonymous

it says plain and simple, bring one guest, but your guest is not able to use the black card perks. dumbs

#467114
Reply to reviews
Planet Fitness - Theft.....
1/1

Planet Fitness - Theft.....

Planet Fitness
#1165760
My debit card is being billed....
Comment
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Planet Fitness - Poor customer service

Planet Fitness
#1172769
3.0
Details
Went to signup and was told to sit at one of the tables and he would be right with us. 40 minutes later and after he waited on multiply other people we decided to leave. The club was understaffed and not very professional at that. Based on the reviews I read that is a common problem at planet fitness. I would rather pay more and attend a better staffed gym.
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Cleanliness
Customer service
Location
Price Affordability
Value for money

Planet Fitness - Cancel my account!

Planet Fitness
#1172304
2.5
Details
I just want my account canceled. I dont use it. I never will. Its wasting my money on a monthly basis. I dont have the time to do any of the extra stuff to cancel it.
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Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Planet Fitness - Overbill

Planet Fitness
#1171743
3.0
Details
I spoke to Ben cloud in but my rate has changed to 2170 from $20.05 I'm not happy I've been with Planet Fitness going on 2 years
Comment
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Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website
I got a letter to come back to Planet Fitness so I went to join with my husband. They denied my membership because I only have a credit card! My husband and I did away with our bank account months ago due to high fees and hearing this really makes me Irate! So you...
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Anonymous
Anonymous

Why in the world does planet fitness need a credit card for the down payment and a checking account for the monthly fees? Who does that?

Anonymous
Monica Thompson

I’m not sure if you’re aware of this but debit cards, whether their a “regular” debit card or a “prepaid” debit card, they both accept ACH debits via their checking account nu...

#272235
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The PF located at 1404 Lawrenceville Suwanee Rd, Lawrenceville, GA has twice now made me sit and wait to use the tanning bed because of some cleaning policy. The longest you can tan is 15 mins. But they only allow members to tan on the 1/5 hr marks. For example if...
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Anonymous
Anonymous

It's "beds" for Christ's sake!!!!!!

Anonymous
Anonymous

i totally agree with the tanning issue. i have tanned at any time since the place opened. today i went in on my lunch break and was told to wait 15 min.. all beds were open. i...

I liked
  • Cleanliness
  • Location
  • Most of equipment
I didn't like
  • Rude employee
  • No notification
  • Unprofessional employee attitudes
#606460
Reply to reviews
I signed up with Planet Fitness about 5 months ago. Everything was going great until I had to update my billing information. Before, I just gave them my credit card number and they billed me every month without any problems. Now they are asking for my checking...
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Anonymous
Anonymous

Could not agree more. I went in during their "deal" $10 a month and $1 down with no contract. You find out there is a $39 a year maintenance charge 3 months into the membershi...

Anonymous
Anonymous

Wow i have read many of the reviews and it shows many answers back by people that work there. Mean People much? Not a place

#381766
Reply to reviews
Wanted to join at $10 offer. Found out can only do by PF automatically billing credit card monthly. My past experience has found this VERY DANGEROUS and out of control. OFFERED TO PAY CASH FOR ENTIRE YEARS MEMBERSHIP!!!! CASH!! Was told not company policy. ...
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Anonymous
Melony Turay

I had a planet fitness membership for 3 years and when I moved I cancelled my membership. They still charged me for three months and claimed I need to go back to home planet f...

Anonymous
Gr

Same thing happened to me. When I said I wanted to pay cash they changed the price. Increase for cash was $80 per year. Not sure why they want access to you credit card accoun...

#397341
Reply to reviews
Joined in April of 2016 with an expected open date of May 2016. May moved to June etc and they finally opened after the 4th of July 2016. Upon joining, I specifically asked about the $39.00 annual maintenance fee. If specifically this was due at the time of joining? ...
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Anonymous
Surfer

Early cancellation on a 12 month membership plan has charges for 3 months or pay a $58 buyout fee.So that is why you were charged 3x each.The Black card has a 12 month Commit ...

Anonymous
Anonymous

because of the late opening, i suggest contacting corporate. there are a few things you stated that i don't understand, but that's best dealt with the home club and corpora...

2.8
I liked
  • Equipment condition and availability
  • Hours
#933238
Reply to reviews
I received a notice in the mail that I had a balance although I subscribed to the auto debit from my bank account. The bank card expired and caused Planet Fitness to not get their money. I received a bill indicating insufficient funds, but never saw a reciprocating...
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Anonymous
Justin Florence

The exact same thing happened to me

Anonymous
Anonymous

That's how they make their money! Hello..lol. Not saying it's right. Luckily they just sent an email saying they'll waive all past due amounts. They also no longer accept card...

#292162
Reply to reviews
I think the elephant in the room is that no one wants to admit they have credit problems. I was a member of planet fitness for almost 2 years, joined with a credit card for the upfront fee but had to give my checking account for the monthly fee and annual fee once a...
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Anonymous
Mark

How about this - I have perfect credit. I also have significant balances on my bank accounts...thus I declined the "Checking Account Only" option.I wanted to buy memberships (...

Anonymous
Donna

MY checking acct was hacked by a tanning salon with similar requirements. I told planet fitness I was not comfortable with giving them access to my banking acct I said I wou...

#966630
Reply to reviews