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Hi, I've been trying to cancel my membership for about 3 months. I haven't been able to go to the store due to car trouble. I finally go to the store today and the person doesn't know how to cancel memberships. I'm very Fed Up. I would like a refund of...
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MinuteBorderCollie
MinuteBorderCollie

you are able to cancel your membership by sending your home club a letter via certified mail. the person who didnt know how to cancel memberships was either 1. lying or, the m...

#1275834
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May of 2017 I opened a Planet Fitness account when my son and I were escaping pursuit by an organized crime ring. We mainly had the membership in order to take showers. We had to keep moving to escape the criminals. I wasn't able to access my email account to even get...
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Anonymous
Anonymous

oh spare me! track thru email but not through your phone number. You can have 10 different email accounts! a disposable cell! and a bank account in YOUR name though that YOU o...

2.8
I liked
  • Well laid out clubs with nice bathrooms
I didn't like
  • No flexibility in cancellation policy
  • Difficulty in finding cancellation information online
  • Need to go in person or send certified letter to cancel
#1195261
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This place is a Contract Trap. Do not join this location they omit information and chain you to a year contract with ridiculous fees. Be warned READ the contract if you are looking to join but I do not believe they care about their clients due to the fact that they are...
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Cathyinmadison1
Cathyinmadison1

They billed my bank account twice a month and lied to my boyfriend. They billed us an extra yearly membership. Madison, Wisconsin East Town Mall Planet Fitness should be sued ...

Anonymous
Charlie

Sounds like we need to do a class action suit

2.1
I liked
  • Some of the staff
I didn't like
  • Manager
#1150995
Reply to reviews
Relocating to the Mechanicsburg, PA area, I looked for a gym. Having been a former trainer and always having memberships wherever I’ve lived, I am keenly aware of the hidden fees that can be encountered by those facilities that wish to conduct business in an unethical...
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Anonymous
Anonymous

"l find it very hard to believe that staff did not mention the annual fee as well. It is literally on all their marketing, and ingrained into their heads. It’s not hidden at ...

Anonymous
Anonymous

Odd that all the “members” (and not employees/management as they state... yes implication intended) all focus on the signed agreement that I acknowledged I did not closely loo...

2.5
#1126046
Reply to reviews
Planet Fitness - Unprofessional staff
Planet Fitness - Unprofessional staff
Planet Fitness - Unprofessional staff
I have been a member of Planet Fitness for years and never had any issue with any staff until today, where I felt I was unfairly treated and discriminated. I started going to Germantown since June 2016, previously at the Rockville location. I was wearing skirt pant...
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Anonymous
Anonymous

I'm sure that being Asian had nothing to do with it. Having the skirt on a hangar means nothing. But if it rides up and shows your cheeks, YES... THAT MAKES A HUGE DIFFEREN...

3.8
I liked
  • Hours
  • Location
I didn't like
  • Rude employees
#1059287
Reply to reviews
I had signed a years contract, of which I found they have been taking $$ from my account over a year since the contract end, when I realized they did this, my bank contacted them & they lied 2 my bank which rather then my bank who i have paid 1000's in fees over the...
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Anonymous
Anonymous

That's because the underpaid teenagers that are in charge of running the gyms are under a lot of pressure. The franchise owners are disgusting people. Planet Fitness was rec...

Anonymous
Anonymous

You signed a 12 month commitment NOT a 12 month contract. It's clearly spelled out in the Agreement! Once the commitment span is satisfied the membership becomes month to mo...

1.1
#1043956
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My year was up and I cancelled my membership to the Conway Planet Fitness. I started on March 20th and because their month runs from the 17th they prorated my first month. I was told by an employee to cancel a week before March 17th to stop automatic withdraw of my...
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Anonymous
Anonymous

March 20 to March 20 is a year not 13 months. So yes, you owed March dues and he should have been charged the $58 for the early cancellation. But the cancellation timeframe ...

Anonymous
Anonymous

What was the date you signed up? and then what was the exact date you came in to cancel? DATES MATTER! If you are a day late, even 1 minute past midnight, there is nothing t...

1.0
I didn't like
  • Joshua
#818407
Reply to reviews
GO TO PLANET FITNESS, RISK YOUR WALLET, KEYS, AND VEHICLE BEING STOLEN AND SUBSEQUENT COVER UP BY PLANET FITNESS! At 12:30 am on 1/21/16, Christian Evans entered the Planet Fitness gym at 4801 Alameda Blvd NE, Albuquerque, NM 87113, depositing his wallet and keys into...
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Anonymous
Anonymous

This just happened to me except it was one female that broke into my locker in women's locker room and got my wallet, keys and then (with an accomplice in the parking lot) use...

Anonymous
Anonymous

..."The suspects entered the male locker room, as witnessed by Christian Evans (who can provide detailed descriptions)"What did he witness? I mean, if he witnessed, he could ...

1.0
I didn't like
  • Non-cooperation of staff with crime investigation
  • Negligence by staff resulting in property loss
  • Cover up of crime
#776130
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