Meagan S Yje
map-marker Decatur, Alabama

Cancel membership

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I used the total body enhancement one time and since then I have had problems with my feet and legs. I am a type 1 diabetic and I had to see my regular doctor and my foot specialist and they confirmed that the total body enhancement is the cause of me having nerve damage to my feet and legs and the treatment is going to cost me $4,000-$6,000 out of pocket. I contacted the manager and she was very rude about the whole situation.
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Preferred solution: Cancel membership and a refund because they charged me twice for this month

User's recommendation: Anyone with type 1 diabetes do not use the total body enhancement

Ethel Wsy
map-marker Doylestown, Pennsylvania

Adult male in Women’s locker room.

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If you are a woman. Going into the planet fitness locker room.

Youre liable to find a male in there, shaving his face or something else. Your 10 yr old daughter may learn more about male Genitals than she needs to know. Since he was naked. An adult woman went into planet fitness, womens locker room, and found a man in there shaving, a man with male genitalia.

There was a little girl about 12 wrapped up in a towel sitting in the corner. Petrified.

The adult woman complained to planet fitness, and planet fitness canceled her membership. Well guess what planet fitness if I was ever going to actually purchase a membership, I wont now, or in five years not in 10 years and I hope you go out of business..

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User's recommendation: Stay the *** away from this messed up company

1 comment
Guest

Definitely wrong. You should have called the police. Your 10yo daughter should not be in a Planet Fitness.

Alan M Hia

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Verified Reviewer

Billing

Planet Fitness - Billing
I attempted to join yesterday But did not have banking information. I Paid $10.00 please apply as first month payment
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Loss:
$10

Preferred solution: One month free

Donn D Szk

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Verified Reviewer
| map-marker Las Vegas, Nevada

I spoke with a manager at Indianapolis location. Had the worst experience as far as costumer service goes . Not only did he lie to me but the way he treated me was very nonchalant as if he didn’t

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I spoke with a manager at Indianapolis location. Had the worst experience as far as costumer service goes . Not only did he lie to me but the way he treated me was very nonchalant as if he didnt care. From my understanding it should be a recorded line so please listen to it,the worker and the manager contradict each other with the information they provide me. Again very unprofessional and disappointing and disrespectful
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samantha C Gcx

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Verified Reviewer
| map-marker Brampton, Ontario

Sick of this gym

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Hi there

Ive had this issue before when I have joined planet fitness on 2016.

You guy NEVER take out the money on time, and now that you took it out 2 days after its supposed to come out on the 17th of every month(correct?) I have had to deal with $48 NSF FEES(twice)

And a charges of $38.24(twice)

I HAVE CANCELED my membership in 2016 because of the samething. Im a single mom that cant afford for this gym to keep doing thin kinda crap! Most people have more then 1 thing come outta their bank and would appreciate it if you could take it out on GOD DAMN TIME!

Looking for a new gym since I got ripped of of $124

Not happy

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Loss:
$124

Preferred solution: Full refund

1 comment
MAHMOOD A Qzi

I took a new phone my mobile is battery automatically down

Terrence M Tzd

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Verified Reviewer
| map-marker New York, New York

My Phone went missung at planet fitness

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Original review Feb 22, 2024
December 30 th 2023 I clocked into planet fitness with my phone. It's was a day when the closing time was reduced to 8:00pm so I tried to leave just before 8:pm after leaving I realized my phone was left inside the locker room I returned the same night within an hour I was told my the closing person that she had seen my phone. I went back the following days none of the managers were willing to run the cameras to see who were the persons that left after me.. no one was willing to look into the details on the camers.. I have been a black card member for over a year...
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Preferred solution: I would like a rerun of the cameras in planet fitness that day for transparency.

User's recommendation: Given these circumstances don't take any valuable possessions to planet fitness..

Everhett Dem

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Verified Reviewer

They gave wrong information pulse a manger who runs Apple valley MN store iOS unprofessional. He threat me unfairly even tho I was a great customer paying my money to her store

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Manager Kat was rude. She cant just threat me the way she did. She should threat everyone the same way . No matter what your color and how you dress.
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Preferred solution: Apology

Frank T Trh

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Verified Reviewer
| map-marker Dammam, Eastern Province

I’m pissed off at a staff member

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Went to planet fitness on February 10, 2024, waited a few minutes for a staff member, I said I wanted to join he said do you have a checking account. At first I said no and he just abruptly turned around and left, Im thinking WTF so I found the information on my phone and had to get his attention so I could sign up, this dude was zero help very aloof acting like he didnt want to be there.

Its the Keene New Hampshire location his name I believe is Logan Ou seems to be partly Asian I DK I only mentioned that in case somebody knows him they can tell him what a Lambo I think he is! I didnt wanna make a scene and have somebody make it go viral LOL so Im putting this dude on blast every chance I get

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Pros:
  • No expensive
Cons:
  • Staff member not willing to take the time to help customer with membership

Preferred solution: Staff member needs to be retrained how to deal with customers especially new customers walking in for the first time, first impressions really do matter

User's recommendation: Avoid that staff member at all costs especially if you’re new to a gym setting try to find somebody that gives a damn

3 comments
Guest

So your first response of no was not truthful. You got angry the employee wasn’t going to beg you so then all of a sudden you found info on your phone.

All PF are independently owned. I would have not signed you up after not being honest and let the owner make the decision.

Guest
reply icon Replying to comment of Guest-2482026

When I said no about the checking account that was a true statement, but then I remembered I have a prepaid Greendot which does have checking and routing number. So keep your lying comments to yourself if you’re not going to offer a solution

Guest

All Planet Fitness require a checking account and auto-pay. Since they have annual memberships, it is too easy to scam and claim lost/stolen card.

Also, cards expire and numbers change. The employee should have at least responded “You need one.”

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Naima M Mmj

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Verified Reviewer
| map-marker Boca Raton, Florida

Help to transfer

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This company is so *** I need help to transfer to a new gym location and nobody wants to help me. I called they ignored my call Wtf is going on. Dont choose planet fitness.
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Adalberto B Odp

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Verified Reviewer

Cobro

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They charged me the down payment of 49 dollars and they had already charged me the 24 cents of the promotion that was supposed to
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Loss:
$49

Preferred solution: Full refund

Resolved
Terry M Juq

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Verified Reviewer
| map-marker Spokane, Washington

Resolved: Broken equipment for months

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Updated by user Feb 17, 2024

Company fixed the issue and I have been provided with apology. They fixed the one machine. I don’t understand why it takes them so long.

Original review Jan 18, 2024
There are only 4 Smith machines and 2 machines that you can use both sides of pulleys at the same time. It a fairly small gym that gets very busy at times. I know the manager tries their best to keep it clean and are doing a lot better than it was during the last manager. But the time it takes to repair the machines it terrible.
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Anonymous
map-marker Edmonton, Alberta

Overbilling

Planet Fitness - Overbilling
I have called and talked to them and they are oblivious to my concern a manager is to call me back on Monday. Yet I am flabbergasted as to how this charge has been changed as I only joined because of the offer of 10$ a month with an annual fee of 49$ my concern as to a change without my knowledge has me just pussed. You have a copy of the contract I signed and it's not 15$ per month it's 10$
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User's recommendation: Check your charges withdrawal from your account

Alison G Chb

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Verified Reviewer
| map-marker Woodinville, Washington

Dishonest staff

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Updated by user Feb 29, 2024

I went to speak with the manager today and he gave me yet another date by which I should have canceled. I have now been told three different dates! They are insistent that there is nothing they can do to refund my money because it is locked in the computer system.

Original review Feb 29, 2024
Dishonest staff- was told an incorrect date by which to cancel before the annual fee would be charged. Came in a week prior to the date they gave me to cancel and was told I was a day late and they couldnt help me because it was locked into the system so there goes $50!
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Loss:
$49
Pros:
  • Indoor workout space
Cons:
  • Dishonest stagf
  • Cold showers
  • Too many tvs

Preferred solution: Full refund

Tito B Dgz

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Verified Reviewer

Complaint on member manager

I have a 17-year-old son that uses planet fitness to work out hes a senior in high school friendly high school hes a 4.0 student that wrestles and he had notification with the manager. I have several members that attend this gym that Ive also voiced their complaints about this manager.

this is the Fort Washington, MD 20744 neighborhood and we should not be subjected to having our Young scholars, being ridiculed or criticized by this manager, and then their membership canceled. Someone else should have final word other than this person they clearly abusing their authority. I would like a call or an email because I would like my son to continue his membership.

He apologized. He has recognized the error of his way and he should not be penalized forever for that.

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Preferred solution: I would like my son to resume his membership

2 comments
Guest

What did he do to get his membership revoked?

Guest

This is a third party complaint site. You are not reaching Planet Fitness. If you were, you did not state the issue that led to membership being canceled, so the person reading this would not know anything.

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Arianna P Ctz

Woke policy

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Wik%#*#&$@ planet fitness for letting men invade womens private spaces! You dont support women or care about young children! Disgusting I will tell everyone I know to cancel their membership!
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User's recommendation: Don’t sign up !