Planet Fitness
Reviews and Complaints
Cancel membership
Preferred solution: Cancel membership and a refund because they charged me twice for this month
User's recommendation: Anyone with type 1 diabetes do not use the total body enhancement
Adult male in Women’s locker room.
If you are a woman. Going into the planet fitness locker room.
Youre liable to find a male in there, shaving his face or something else. Your 10 yr old daughter may learn more about male Genitals than she needs to know. Since he was naked. An adult woman went into planet fitness, womens locker room, and found a man in there shaving, a man with male genitalia.
There was a little girl about 12 wrapped up in a towel sitting in the corner. Petrified.
The adult woman complained to planet fitness, and planet fitness canceled her membership. Well guess what planet fitness if I was ever going to actually purchase a membership, I wont now, or in five years not in 10 years and I hope you go out of business..
User's recommendation: Stay the *** away from this messed up company
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Verified ReviewerBilling
Preferred solution: One month free
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Verified Reviewer | Las Vegas, NevadaI spoke with a manager at Indianapolis location. Had the worst experience as far as costumer service goes . Not only did he lie to me but the way he treated me was very nonchalant as if he didn’t
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Verified Reviewer | Brampton, OntarioSick of this gym
Hi there
Ive had this issue before when I have joined planet fitness on 2016.
You guy NEVER take out the money on time, and now that you took it out 2 days after its supposed to come out on the 17th of every month(correct?) I have had to deal with $48 NSF FEES(twice)
And a charges of $38.24(twice)
I HAVE CANCELED my membership in 2016 because of the samething. Im a single mom that cant afford for this gym to keep doing thin kinda crap! Most people have more then 1 thing come outta their bank and would appreciate it if you could take it out on GOD DAMN TIME!
Looking for a new gym since I got ripped of of $124
Not happy
Preferred solution: Full refund
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Verified Reviewer | New York, New YorkMy Phone went missung at planet fitness
Preferred solution: I would like a rerun of the cameras in planet fitness that day for transparency.
User's recommendation: Given these circumstances don't take any valuable possessions to planet fitness..
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Verified ReviewerThey gave wrong information pulse a manger who runs Apple valley MN store iOS unprofessional. He threat me unfairly even tho I was a great customer paying my money to her store
Preferred solution: Apology
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Verified Reviewer | Dammam, Eastern ProvinceI’m pissed off at a staff member
Went to planet fitness on February 10, 2024, waited a few minutes for a staff member, I said I wanted to join he said do you have a checking account. At first I said no and he just abruptly turned around and left, Im thinking WTF so I found the information on my phone and had to get his attention so I could sign up, this dude was zero help very aloof acting like he didnt want to be there.
Its the Keene New Hampshire location his name I believe is Logan Ou seems to be partly Asian I DK I only mentioned that in case somebody knows him they can tell him what a Lambo I think he is! I didnt wanna make a scene and have somebody make it go viral LOL so Im putting this dude on blast every chance I get
- No expensive
- Staff member not willing to take the time to help customer with membership
Preferred solution: Staff member needs to be retrained how to deal with customers especially new customers walking in for the first time, first impressions really do matter
User's recommendation: Avoid that staff member at all costs especially if you’re new to a gym setting try to find somebody that gives a damn
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Verified Reviewer | Boca Raton, FloridaHelp to transfer
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Verified ReviewerCobro
Preferred solution: Full refund
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Verified Reviewer | Spokane, WashingtonResolved: Broken equipment for months
Company fixed the issue and I have been provided with apology. They fixed the one machine. I don’t understand why it takes them so long.
Overbilling
User's recommendation: Check your charges withdrawal from your account
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Verified Reviewer | Woodinville, WashingtonDishonest staff
I went to speak with the manager today and he gave me yet another date by which I should have canceled. I have now been told three different dates! They are insistent that there is nothing they can do to refund my money because it is locked in the computer system.
- Indoor workout space
- Dishonest stagf
- Cold showers
- Too many tvs
Preferred solution: Full refund
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Verified ReviewerComplaint on member manager
I have a 17-year-old son that uses planet fitness to work out hes a senior in high school friendly high school hes a 4.0 student that wrestles and he had notification with the manager. I have several members that attend this gym that Ive also voiced their complaints about this manager.
this is the Fort Washington, MD 20744 neighborhood and we should not be subjected to having our Young scholars, being ridiculed or criticized by this manager, and then their membership canceled. Someone else should have final word other than this person they clearly abusing their authority. I would like a call or an email because I would like my son to continue his membership.
He apologized. He has recognized the error of his way and he should not be penalized forever for that.
Preferred solution: I would like my son to resume his membership
Woke policy
User's recommendation: Don’t sign up !
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Definitely wrong. You should have called the police. Your 10yo daughter should not be in a Planet Fitness.