Update by user Sep 03
I don't want my review published ...it has NOT been resolved
Original review posted by user Sep 03
I called three times to speak to management, who has taken an extended weekend off and has not called me back. Was not given regional management's number.
I don't want an apology, I want a refund and my membership cancelled because this cost me far more and I am livid that your staff thought NINE MINUTES in a tanning booth was safe!!! I have no experience and believed the light was filtered for the more harmful UV light. After the fact, I learned that 2 or 3 minutes is recommended for first time tanning.
I informed your employee that I had never tanned before, that I was going to come for a series of days to build up a tan, and asked what time I should use....she sent me in for NINE minutes and such a bad sunburn developed over the next six hours that I considered going to the ER. It's been about 38 hours and I am still in severe pain and haven't been able to move or work.
Product or Service Mentioned: Planet Fitness Tanning.
Reason of review: I asked several questions about how to start the tanning process and stated I had never used the tanning booth. Employee sent me in for NINE MINUTES and I have a severe sunburn, cannot sleep or work. .