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You’re company is falsely getting customers to sign up stating no contract and than you them with an annual fee stating it’s in the contract! Your representative name Aaa Derek said I couldn’t even get a corporate number to complain to. I’m reporting this company to the bbb

Product or Service Mentioned: Planet Fitness Customer Care.

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They have commitment memberships and No commitment memberships, all of which have an Annual Maintenance Fee (not a renewal fee) within 2 months of joining. That is not a lie.

It's on the website, in the presentation and on the Agreement. When signing up, many people tend not to listen to the specifics/details, then later swear they were never told. I've done thousands of presentations and sign ups, each identical.

And yes, I've been yelled at that, cussed at, had things thrown at me, all telling me that they were never told. Sweety, YOU WERE TOLD!

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