200 views
5 comments
stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
3.2

I've been a Planet Fitness customer for years!! Recently they opened a store closer to my home so I switched.

I also have my daughter on my credit card and she remained at the Johnston RI store. I then had an issue with my credit card in which my card was changed. I then told my new local store and they switched it no problem. Unfortunately they will never call you or even send a letter so you know you need to switch!!

My daughter then has not been to the other store since last June and they kept trying to charge a card that was no longer active??? Since then they have racked up a $159 bill stating they kept trying to bill a card thats not there!! Go Figure!!! I have been in business for more than 30 years way more than this company and if I acted like them I would have been done years ago!!

They lost me, my daughter and my family!!

Horrible business practice that you can't send a letter or use a phone to say your card expired!!! Anyone interested in this gym, RUN FAST!!!!!

Reason of review: Problems with payment.

Monetary Loss: $159.

Location: 1493 Hartford Ave, Johnston, RI 02919, USA

Do You Have Something To Say ?
Write a review

Comments

chat-icon

Please avoid publishing any personal information and promotional content

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
Guest

I am in on a class action suit. Called corporate and they told me that its independently owned and operated and that my agreement was binding yet they only made oral representations and hit the buttons for me and never gave me a copy of the contract

Guest

so much for personal responsibility... business owner my foot?

Guest

Sounds like a class action suit should be initiated. You can't just steal from people. The credit card company should allow you to file a dispute.

Guest

They have the worst financial/billing policies and practices I have ever seen, they lost me and family over it too.

Guest

If you run a personal business, then you know what it is like to be responsible. Why is it an incumbent upon the company to wipe your *** Nope, that is not a question.

Planet Fitness Reviews

  1. 1237 reviews
  2. 707 reviews
  3. 596 reviews
  4. 391 reviews
  5. 196 reviews
Planet Fitness reviews