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People sit on equipment and check their texts, sometimes 5 minutes without moving a muscle, except their thumbs.

PF staff should move about the gym and if they see people sitting on equipment, obviously not exercising, but playing with their phones, staff should ask if they need any assistance. Maybe that will get these rude people to move on.

People sit on equipment and check their texts, sometimes 5 minutes without moving a muscle, except their thumbs.

PF staff should move about the gym and if they see people sitting on equipment, obviously not exercising, but playing with their phones, staff should ask if they need any assistance. Maybe that will get these rude people to move on.

Reason of review: Poor customer service.

Location: Sylvania, Ohio

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Sometimes there just isn't enuf staff to go around. During certain times of the day they are needed at the Front Desk more than on the floor.

I know how frustrating your point is, and I completely agree with you.

Next time, perhaps you can go to staff and tell someone when a policy violation is occurring.

Staff gets the heads up, hopefully a description of the offender from you, and then staff can observe and correct. This way you are left out of the complaint and out of any notice for retaliation.

Many members can complain, but it works best when staff can be the so-called, Bad Guy with a smile and a correction.

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