State: Massachusetts City: Boston Clear all filters (11 of 1304 reviews match)
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I Have been a member of Planet Fitness in Lower Mills/ Mattapan for over a year. For over a year I have been trying to get the club to LOWER the music being placed there. It is just loud. It is over the top, ear damaging, migraine headache bring on loud. No one listens to it anyway. Other members wear/use their own (mp3 players w/earbuds) I've used earplugs of various types. I've asked workers at the desk to lower it, they say they cannot, that...
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Anonymous

Anonymous If it's too loud, then you're to old.

Anonymous

Anonymous They probably did not contact you because your loud complaint was not warranted because of lack substance. I honestly don't understand how the club can function on high volum...

2.7
I liked
  • Most of equipment
I didn't like
  • No management contact availability
  • Mo management contact availability
  • No corporate contact
I went to the planet fitness in salem NH to go tanning and there was no one up front behind the desk and no workers in site, all i wanted to do was go tanning and im glad i pay $20 a month to not be able to do that because i waited up front and no worker came to help me so i ended up leaving because apparently no one works there on Sunday, never going there again, might as well get a new gym where people actually work
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Anonymous

Anonymous I bet you tapped your foot and everything, and they still didn't stop what they were doing, disregard the other members that were there first, and roll out the red carpet for ...

Anonymous

Anonymous What time was it? How long did you wait? We're there other members waiting?

1.8
#799421
I think its absolutely bs that corporate took away all the 5lb 10lb and 15lb bars. I can not do walking lunges step ups or squats with 20lbs. I did my circuit with the 20lbs. Well i hurt my self so bad i couldnt walk for almost a week. Really not cool . actually very pissed off !!! Not to metion you guys also decided that no one uses the yoga balls so lets get rid of them too...i just called and asked can i bring my own... answer was NO!!!!! i...
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Anonymous

Anonymous No outside equipment is permitted. Judgment Free means that your reasons for having a gym membership are not questioned. The way you workout is allowed to be scrutinised bec...

Anonymous

Anonymous I don't understand what non judgement has to do with what you wrote.
However, no outside equipment is ever allowed at any PF because of liability issues, so you can't bring...

Planet Fitness Staff Review

#799511
Planet Fitness East Spfld Ma Sucks dirty equipment rude staff to crowded.....West Spld Ma totally different
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Membership cancellation fee Review

#542412
this company is unethical. they make it costly to quit and make their money taking money from accounts of people that they know no longer go to pf
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when I signed a contract for my daughter to go to Planet Fitness the sales person implied that it was a 1 year contract and money would be automatically deducted from my account. What he FAILED to mention is the deduction would continue indefinately until I wrote a cancelation letter and or appeared in person to cancel the membership. After a year she stopped going thinking the membership ended as did I. Only to notice wat to long into year 2...
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Anonymous

Anonymous funny thing is, if your cell phone contract ends, do you expect your cell phone to automatically stop working, and have to request a new contract. Contract just means you hav...

Anonymous

Geo I agree. It clearly states, on the contract that everybody has to sign in order to acquire membership, what needs to be done in order to cancel after one year. Apparently we, ...

I had been a member of PF since last year. I like to take my sneaker when I'm the Matt stretching which never been a problem before. Now that we have this new manager name Chris Cooper the *** being rude. 'Told no you can't *** your shoes here. If you don't want to follow rules then we don't need you' My question is, If he doesn't have have a costumer where is he going to get his salary'. I want this *** to be...
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I've been a member of the Walpole Ma. PF for almost a year. They have a set of circuit training machines, some of which I can use, some I can't do to arthritic knees. I've been selectively using some machines since my enrollment. One recent day there was a sign stating members could only use these machines in sequence or not at all. The membership became useless to me as I could not do the excersises I need and had to cancell my membership and...
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Anonymous

playhookie Had it with PF. You\'d do well to go anywhere else. As I said before it\'s the worst gym I\'ve seen and I\'ve seen many. Just try and get out of paying their cancellation fee ...

Anonymous

Had It With PF I have the opposite complaint -- people who come into the 30 Minute Express workout area and use the machines when they are not doing the circuit. And by doing the circuit, I ...

I went to join the gym in west boylston ma, and you can't pay a year up front cash. they want access to your bank acc. monthly. this is pejudice. i don't want anyone in my acc. monthly for any reason nor do i bank on line because i have been a victim of identity theft. i had no problem in naples fl. they let me pay up front. I think this is unfair and you lost my business in ma. i never heard of not being able to pay a bill up front cash...
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Anonymous

beentthere I understand your frustration. After a gym that repeatedly drew our monthly membership multiple times in a month, and drew the wrong amount more than once (resulting in overdr...

Anonymous

anonymous i work at planet fitness aswell and i can assure you that the information stays safe. but i can understand where you are coming from aswell. but anytime you swipe your card at...

I am the girlfriend in previous complaint and we both we standing right there when the woman said they were open 24 hours and that is the only reason we signed up. He contacted the company immediately for some resolution and I couldn't believe the respndimg email. Basically this means war. I urge everyone who falls victim to planet witnesses' scams to contact the better business bureau and cancel there membership immediately. Don't trust...
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Anonymous

Darren Planet Fitness sucks ***

Anonymous

Darren Do you really need to sign up for Planet Fitness to know that they are a horrible gym? They are to the fitness industry what McDonald\'s is to fine dining.

To cancel a membership is excruciatingly difficult. If you can't go there personally they ask to mail a letter. It takes long enough for this letter to arrive which then they then do not receive and charge you fees and for 2 more months more worth of service. This is regardless of if you have not attended the gym for 1 year. In fine print it is written that your membership automatically renews every year. Terrible customer service. I was hung ...
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Anonymous

WOW Clearly states in the agreement that there are 2 ways to cancel a membership. Has to be certified for everyones safety. If not certified, no one has to sign for anytthing and ...

Anonymous

hateplanetfitness I am having the same problem. Sent a letter to cancel, but because it wasnt sent certified \"they never recevied it\" I blocked them from my checking account and a year later ...

Contact Planet Fitness

Headquarters Address:
Planet Fitness
26 Fox Run Road
Newington, NH 03801
Phone:
(603) 750-0001
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