The worker Mike that works the front was given a name to me because they seen him with a pair of bose head phones like in some of the pictures me working out with on . I asked him about them acted clueless.
I dove deeper in description he... said I seen him with a pair on. He then what kind like he had no idea then said oh yeah I own a pair. I said I was notified when mine were missing next couple days missing.
Then he was seen with them . I askes to bring them in next time he worked said no. Said he doesn't have to make me feel at ease . I said there are ways to prove they are mine .
Said no walked away. Then I asked again I will make a stolen report and demand it to escalate. I asked for managers number or gm at 10 pm it's an emergent said no. I feel robbed and lied , how dishonest.
How do you employee someone that steals . I will be following up in this . Those head phones were very expensive . I need someone to contact me asap .
I've been coming to this gym for over 5 years now . Never felt this way!!!!
Review about: Planet Fitness Customer Care.
Reason of review: Poor customer service.