I signed up with Planet Fitness about 5 months ago. Everything was going great until I had to update my billing information. Before, I just gave them my credit card number and they billed me every month without any problems.
Now they are asking for my checking ACCOUNT number and my BANK ROUTING number. When I asked why I can not simply use my credit card number like I did when I signed up, they stated that it is a new policy that became effective in November. Since when does a gym need your checking account number and routing number to bill you monthly? A monthly magazine subscription does not require a checking or routing number and nor does a monthly membership with Bally Total Fitness. What if that information were to be hacked, millions of members would have their information compromised.
Planet Fitness - you need to change your policy if you want to keep your loyal customers. I will not give you my checking account number or my routing number and I am sure others will refuse as well.