55.2K views
24 comments

The PF located at 1404 Lawrenceville Suwanee Rd, Lawrenceville, GA has twice now made me sit and wait to use the tanning bed because of some cleaning policy. The longest you can tan is 15 mins.

But they only allow members to tan on the 1/5 hr marks. For example if you want to tan at 5pm and the best are empty then you can. You get your 15 mins. But if you sign up at 5:15 and the best are empty you have to wait until 5:30.

All the beds were opened and I watched one of the employee clean the beds. Then 4 employees stood behind the counter talking and carrying. The best were open and clean but they said I had to wait (after spending an hr working out) for 15mins for no reason. The longest you can stay in a lay down bed it 15 mins and the longest in a stand up bed is 10.

They have 2 stand up best which sit idle for 40 mins every hour. I pay for this service. I should be able to use it. I understand waiting my turn if the beds are in use.

PF also will not require a personal trainer (That I also pay for with the Black Card) to be available on my schedule around my job. One will not meet before I go to work. Which is at 7am. I want to get with someone around 5am but they don't start that early.

I don't get off till 4pm and the earliest I could be at the gym was 5pm depending on traffic but they stop taking appts at 5pm and if your late they will not wait. I pay for services I can't use.

I will be canceling my membership.

Product or Service Mentioned: Planet Fitness Membership.

Reason of review: Not as described/ advertised.

Monetary Loss: $240.

Preferred solution: Deliver product or service ordered.

Planet Fitness Pros: Most of equipment, Cleanliness, Location.

Planet Fitness Cons: Customer service, Rude employee, Unprofessional employee attitudes, No notification.

Location: Suwanee, Georgia

Do You Have Something To Say ?
Write a review

Comments

You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment
#1799127

Haha cancel then! You obviously have no clue about using a tanning bed and the cleaning of tanning beds! Go lay out in the sun!

#1822606
@PissedConsumer1799127

Right lol

#1741434

4 1/2 years later...

#1741430

Haha, this is entertaining to read. No, not really.

The auto presumption of gender is what cracks me up the most. *cat screeches * BTW, kudos to the English majors on this feed, someone needed to put that illiterate p.o.s in 'her' place! - said NO ONE EVER.

Perhaps, we should opt for the massage bed instead. Oh yea, I bet it was a dude.

#1596454

What's the earliest you can use a tanning bed

#1539552

No one has to schedule anyone around YOUR schedule. That’s just dumb. Also, how many times can you possibly misspell “beds”?

#1546241
@PissedConsumer1539552

You're rude. He has every right to be upset

#1517684

How far in between I can tan again?

#1431374

The product they use to clean the beds has to air dry for it to do it's best job. It recommends they let it dry for 15 minutes.

Get over yourself. Go to an actual tanning salon if it's that big of a deal for you...

#1546242
@PissedConsumer1431374

If they already cleaned it and the bed is just sitting there. Having the rule you can only use it on the 1/5 mark is STUPID.

Kind of like your IQ. Re read the complaint IDIOT

#1572607
@PissedConsumer1431374

That's not true

#1724719
@PissedConsumer1431374

Thank you! Most tanning salons don’t follow that cleaning rule, even the nicest ones.

While the rules may be annoying, planet fitness follows them to a T! And coming from someone who worked in the tanning industry for 8 years, I can’t be mad about policy

#1129923

It's "beds" for Christ's sake!!!!!!

#1123942

i totally agree with the tanning issue. i have tanned at any time since the place opened.

today i went in on my lunch break and was told to wait 15 min.. all beds were open. i asked why and he rudely pointed to a policy sign. i said i have seen the sign since ive been a member however never been told i had to wait.

he rudely told me they had all new owners and staff. i said your the only new person i see. he said well it changed in august. i replied me and 15 other employees at my job have tanned a million times since august with no restrictions.

he snapped well its the policy. we pay for our services and we should be able to use what we pay for.

you do not have to be royalty to expect to use what we pay for!!!! All the other staff is great besides the tanning police they just hired.

#1539553
@PissedConsumer1123942

Here’s the thing.... just because most of the employees don’t follow the rules doesn’t mean the one who follows them is a problem. Maybe he is the one that will save you from your scabies demise

#1014275

Ur canceling a membership because of a tanning bed wait.... Are u royalty??

Because u joined that gym because it cheap... U get what u pay for....

I seriously doubt your leaving the gym.... Ur just a pain in the *** to everyone u cross paths with

#1129759
@PissedConsumer1014275

No what we pay for is to use the things in the gym. Reguardless of how much it costs.

Not one other location does this.

So save the smart *** comment and you obviously pay for the same cheap gym so dont *** talk punk. We will be moving over 100 employee memberships to other locations!!!#

#1504633
@PissedConsumer1129759

Tanning bead cleanliness is a state mandated policy as well as tanning times. In florida the longest tanning session is 12 minutes.

The cleaner does have to air dry for a bit.

I schedule ahead work out then tan at the time i chose. Easy peasy.

#1714531
@PissedConsumer1129759

If you have the black card you can just go to any location you want anytime just sign in. If you have the cheap membership then you have to keep redoing your membership every time you change a location.

#1429392
@PissedConsumer1014275

Let me just say, to you miss diva, and the diva that wrote the post. I am a frequent tanner.

The reason they do that is because THE CLEANER THEY USE TO DISINFECT THE BEDS HAS TO BE SUFFICIENTLY SPRAYED, AND LEFT TO AIR DRY. you snooty princess women think you have to have what you want when you want it. Don't like it ? Spend that fifteen minutes laying in the back yard.

Entitled little ***

I am a woman, I tan often, I wanted to know how a public bed that i lay naked in was cleaned. Maybe you should brush up on the proper cleaning and upkeep on public beds ??

Planet Fitness Reviews

  1. 730 reviews
  2. 524 reviews
  3. 432 reviews
  4. 298 reviews
  5. 157 reviews
Planet Fitness reviews