The PF located at 1404 Lawrenceville Suwanee Rd, Lawrenceville, GA has twice now made me sit and wait to use the tanning bed because of some cleaning policy. The longest you can tan is 15 mins.
But they only allow members to tan on the 1/5 hr marks. For example if you want to tan at 5pm and the best are empty then you can. You get your 15 mins. But if you sign up at 5:15 and the best are empty you have to wait until 5:30.
All the beds were opened and I watched one of the employee clean the beds. Then 4 employees stood behind the counter talking and carrying. The best were open and clean but they said I had to wait (after spending an hr working out) for 15mins for no reason. The longest you can stay in a lay down bed it 15 mins and the longest in a stand up bed is 10.
They have 2 stand up best which sit idle for 40 mins every hour. I pay for this service. I should be able to use it. I understand waiting my turn if the beds are in use.
PF also will not require a personal trainer (That I also pay for with the Black Card) to be available on my schedule around my job. One will not meet before I go to work. Which is at 7am. I want to get with someone around 5am but they don't start that early.
I don't get off till 4pm and the earliest I could be at the gym was 5pm depending on traffic but they stop taking appts at 5pm and if your late they will not wait. I pay for services I can't use.
I will be canceling my membership.
Product or Service Mentioned: Planet Fitness Membership.
Reason of review: Not as described/ advertised.
Monetary Loss: $240.
Preferred solution: Deliver product or service ordered.
Planet Fitness Pros: Most of equipment, Cleanliness, Location.
Planet Fitness Cons: Customer service, Rude employee, Unprofessional employee attitudes, No notification.
Location: Suwanee, Georgia