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I usually workout in front of the TV channel that says CBS , it is labeled CBS , I was hoping to workout watching CBS Sunday morning show. I noticed it kept showing hockey games .
There were 2 other Chanels , ESPN and CSN , playing sports programs and hockey, so I thought obviously someone changed the CBS labeled TV to NHL, so asked the lady to please put it on CBS on the CBS labeled TV , she said she has to find the remote , and she would do it after she helped a customer. So I went back to my elliptical, started exercise, 5 min later, there were no other customers, I asked if she could please do this, she said sure let me find the remote. So again , I waited patiently, she opened some drawers, found two remotes, pointed them to the CBS labeled TV , it didnt work. She called someone and they said try the remotes in a box in the back.
She said let me help this customer and get the other remotes from the back . So I said , sure , thank you. I waited, she went to the back, came back with an elongated cardboard box with 7 or 8 white remotes with blue batteries in a bag of each remote. She went to CBS labeled Tv , the back of it, and tried one of the remotes.
It didnt work. Then she called a guy named Mario , young man, comes in from the outside , not wearing a name tag so asked his name after he said they are not allowed to change the channels. I explained I am not asking for a change just want the tv that is labeled CBS to play CBS instead of NHL, because someone has changed it from CBS to NHL and could they please just have the program match the labeled TV channel. He said Nope they cant do it .
But the lady was already trying , so asked could he just take a minute and help her because obviously, she is able to , but perhaps needs to find the correct remote ( she said , she just needs to find the correct remote) . He then says, only the manager can do it. So asked could he please call the manager. He said he already called HER and She is not answering, and its her day off because its Sunday.
In the meantime I see a police car pull up. An officer comes in , a lady, and says they got a call about a disruptive person! I said to the officer, I am wearing a mask , keeping 6 feet distance , there are less than 10 people in the whole gym, I am not disrupting anything, just asking to please have the CBS labeled TV play CBS programming instead of NHL. She says they dont have to do that I said I have a black membership, I pay 29.99 per month, I come here exercise in front of the TV labeled CBS , I usually watch that and listen with my headphones, and I was just asking if they could please do this.
She said no they did not have to do that . I simply said ok then , I will leave , and so I left without being able to do my 30 min work out because they called the cops on me because I am a woman of color ,and simply asked that the channel match the program, is that too much?
I was embarrassed and humiliated, in tears crying, I am actually a health care professional, and just trying to keep healthy, I work every day to help my community against COVID, I am an upstanding member of my community, I cant believe they called the cops on me! I was NOT disrespectful, not disruptive.
User's recommendation: They are racist, they called the cops on me because I am a woman of color.
Monetary Loss: $70.
Preferred solution: Let the company propose a solution.
Planet Fitness Pros: Nice clean.
Planet Fitness Cons: Poor management staff has poor customer service skills, This particular employee.
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