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4.0

I am a black card member number 100******** and I have been a member of planet fitness for almost two years. I have always had a positive experience there until today Feb 28,2018 when I approached the counter to ask to use the hydro massage as well as the tanning room.

The staff member by the name of Yamilet, was extremely rude when I approached to ask for help using the new touch screen sign up system. When I asked about using the hydro massage , she responded in a rude tone โ€œ well just pick a time and swipe the card!โ€ I actually had another question about my guest who was visiting with me but couldnโ€™t ask because she wouldnโ€™t approach me to answer my question. When it was time to sign in for tanning, again she used a condescending and rude tone and swiped her own card so I can use the tanning booth since my card didnโ€™t work since it hadnโ€™t been exactly 24 hours since my last tanning session. She had a very nasty attitude the entire time I was there .

When I was done tanning I was getting dressed and she purposely sent a member to my tanning room knowing very well I had just finished using it and was not yet dressed. The member which was male was irate and banging on my door and about 1 minutes later she came banging on the door as well. I was clearly upset at this point and had had enough and yelled โ€œyes??? I am getting dressed!

Is there a problem?โ€ The employee Yamilet with her same attitude responded โ€œactually yes, there is a problem!โ€ And I said โ€œI am not dressed I am still naked since the machine just turned off and you need to be more professional and stop acting like a {{redacted}}.โ€ I normally would never use such language because it is not in my character but the employee was being ridiculously rude and was attempting to open the room for a man while I was still undressed. Once dressed, I opened the door and she was standing there and said โ€œ I know what I am going to do. Iโ€™m going to cancel your membership for calling me a {{redacted}}.โ€ She approached the counter and asked the male employee for my information so that she could cancel my membership on the computer. No manager was present to help me at that time since it was nearly 9 pm.

This planet fitness is located on Hanover Avenue in Allentown Pennsylvania. The exact address is 1332 Hanover Ave Allentown , PA 18109. The phone number is 610-432-****. The male employee spoke to me very professionally and understandingly and asked me to call the manager in the morning.

However, I do not know if the manager and this employee are friends or whether it will be handled professionally since the manager was not a witness to the incident. Yamilet definitely does not belong as a staff member of Planet Fitness. She makes guests feel unwelcomed and like a burden.

I would like someone to look into my case because I find it unfair to be harassed by an employee and then have my membership canceled by her because she didnโ€™t like my response to her harassment. Thank you for your attention.

Reason of review: Poor customer service.

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Guest

*** I'd cancel you too.

Guest

Number one, it seems to me that she was nice to you to put you in the tanning room before your 24 hours has expired. To me that wasn't rude at all that was being helpful above and beyond.

And putting her job in jeopardy with the state and PF.Second, give me a break about your racist statements, geez geez geez. Learn to look past skin color and ethnicity.

Sometimes it just could be YOU and YOUR attitude. And by your post, it seems to me that the problem really is self-reflection.

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