It seems that I've had a very similar unpleasant experience as most other people have posted reviews. I was a member of the Rio pinar Planet Fitness in Orlando Florid.
There is a staff member by the name of KYLE that was extremely rude, unprofessional and his method seem to be racially biased. Just like other members they refused to give out the corporate number, and personally I wouldn't pay more money at others fitness gym than deal with unprofessional staff members. It is my mission to post negative reviews on as many sites to say no one has to deal with rude unprofessional racist employees just because the membership is cheap. Planet fitness needs to seriously know that customer service is an asset that is needed for a successful business, and the members are how the pay their expensives and their employees, so why is it ok to rude and unprofessional.
Finding a corporate office number took a great deal of time, and when I did find it I was told that they do not deal with the state of Florida. Please continue to post your negative reviews to encourage a change of staff and much need customer service.
The members are how the bills get paid, so why does Planet fitness employ employees that are rude, unprofessional, and display racial behavior. Yes racial behavior I truly feel KLYE behavior was racial motivated...really it is 2013.Planet Fitness needs to screen their employees better and strive on customer service and satisfaction just because there membership is only $10 a month doesn't give the the right to be rude and unprofessional
Product or Service Mentioned: Planet Fitness Membership.