Came in to cancel my membership and the employee behind the front desk said he didn't know where the paperwork was and took my name down and assured me that he would take care of the cancellation.. just got off the phone after seeing I have been charged the annual fee and this months fee and the manager told me there was no paperwork so basically there is nothing I can do..
he was extremely rude and told me that it was my fault not his employees.. So just got charged $60 this month for their mistake.. will not ever step foot in another planet fitness and do not recommend them for their rude staff.
It took me 3 phone calls letting the phone ring numerous times before anyone would answer.. I walk away from this experience with a very negative review..
Product or Service Mentioned: Planet Fitness Membership.
Reason of review: Return, Exchange or Cancellation Policy.