There is no words to describe my disappointment with the inadequacy of Weltman's staff. I had a technician examine my AC unit for more then an hour on the 1st visit. He did not find anything wrong and sent a 2nd technician 5 days later. The 2nd technician spent 10 minutes and said that he will need to run diagnostics that will cost me $321 in addition to the original $78 for the service call. I sent him out, paying the $78. I was afraid that $321 later he will tell me to install a new unit.I then patiently waited for a friend of a friend to come and look at my AC. He stopped by and in 15 minutes detected a simple problem, replaced 2 small parts and charged me $150 for the whole job. My house is cool now!!! Weltman was the worst service experience for me. Their people seem to be polite and courteous, so I can only think that they are incompetent or this is a scheme and they are instructed to have the customer pay for diagnostics ($321) that really is not necessary.
When I shared this with the Weltman manager, he send me a very polite email:
I apologize for the service you received. I can assure you this is not the way Weltman Home Services operates. Thank you for bringing the problems to my attention I will look into them immediately. If you wouldn't mind forwarding your receipt from the other service company, I would like to refund you not only the service call fee from our call but also pay for the work the second company did.
Of course I was pleasantly surprised and emailed back the invoice. Since then, there were no more replies from Weltman and of course they did not reimburse anything. HUGE DISAPPOINTMENT!