Ocilla, Georgia

When I inquired about canceling my membership because where I moved to the closest gym is over 100miles away, I was told I had to send a certified letter stating the cancellation. I called when I had the certified letter in the mail and I was told I had to also send a bill or envelope w/my new address on it.

I told the clerk that the certified letter had my new zip code on the post stamp. She said that wasnt good enough and I had to send the envelope or there was a $58 cancellation fee. I received a call a few days later from the manager, who left a message, that I would have a $58 cancellation fee if they did not receive proof of my new address.

I certainly dont understand why the certified letter is not PROOF enough of my address. I will NEVER join that gym again.

Review about: Planet Fitness Membership.

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