When I inquired about canceling my membership because where I moved to the closest gym is over 100miles away, I was told I had to send a certified letter stating the cancellation.I called when I had the certified letter in the mail and I was told I had to also send a bill or envelope w/my new address on it.
I told the clerk that the certified letter had my new zip code on the post stamp. She said that wasnt good enough and I had to send the envelope or there was a $58 cancellation fee. I received a call a few days later from the manager, who left a message, that I would have a $58 cancellation fee if they did not receive proof of my new address.
I certainly dont understand why the certified letter is not PROOF enough of my address.I will NEVER join that gym again.
Review about: Planet Fitness Membership.