2 comments

Lies and charges annual fee even though canceled membership. BEWARE!

Product or Service Mentioned: Planet Fitness Membership.

Reason of review: Return, Exchange or Cancellation Policy.

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BlindEagle
#1506231

I will take it that your annual fee came out on the first of June. If this is the case, you should have canceled a week in advance if you wished to have avoided this.

Meaning, by the 25th of the previous month (May). It is stated in the contract that you legally signed upon singing up that any and all billing changes require 7 days to process. This means you need to make billing changes occur NO LATER than 7 days prior to the billing date. If within that time you decided you wished to cancel your membership, you are still responsible for paying that fee.

No, it is not a criminal business practice. They have your signature on a legal contract stating that you understand and agree to this payment. That's not stealing your money, because you signed for it to be taken out. That's not on the company, that's on the member.

Read. Your. Contract. If you don't have it, ask to obtain a copy of it.

Any staff member will be more than happy to print it off for you and even highlight where it says to provide 7 days ahead AS WELL and highlight where it says the annual fee is fully earned and non-refundable. Don't hate the player, hate the game, and lose the pride.

Anonymous
#1504165

What was the date that you cancelled your membership? and what method of cancellation did you use? {{REDACTED}}

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